Account Manager, FC SMB – Hard Goods

eBay

eBay Account Manager driving GMV growth for SMB sellers on its global ecommerce marketplace. Optimizing listings, leading business reviews, and advising B2C sellers on sustainable growth.

Posted 8/25/2026full-timeRemote • Utah • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and client services, focusing on revenue growth and performance optimization. Proficient in utilizing data insights to drive strategic initiatives and enhance seller engagement in a fast-paced eCommerce environment.

Highest-signal resume keywords

Account ManagementRevenue GrowthPerformance OptimizationData AnalysisClient Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance ReportingListing OptimizationGrowth Strategy DevelopmentMulti-Level Performance AnalysisECommerce Experience

Soft Skills

Excellent CommunicationInterpersonal SkillsAnalytical Problem-SolvingConsultative MindsetProject Management

Tools & Technologies

CRM SystemsSalesforceGSuite

Certifications & Qualifications

Associate's DegreeBachelor's Degree Preferred

Industry Keywords

B2C SalesMarketplace PlatformsSeller EngagementEBay Marketplace Trends

About the role

Key responsibilities & impact

Own commercial performance and GMV growth across an assigned book of business
Act as a trusted advisor throughout a year-long seller engagement
Optimize listings for discoverability and conversion through titles, item specifics, pricing, imagery, and inventory depth
Lead structured monthly business reviews with sellers
Translate performance insights into growth strategies and execution plans
Use data and performance insights to prioritize high-impact actions
Communicate business initiative progress to internal and external partners
Provide multi-level performance reporting
Support sellers via email, phone, and virtual meetings
Address seller questions and provide insights
Collaborate with internal partners to onboard clients, solve challenges, and deliver a seamless seller experience
Stay current on eBay marketplace trends
Advocate for clients’ needs within the organization

Requirements

What you’ll need

2–3+ years of experience in account management, client services, customer success, or a similar role
Demonstrated success delivering revenue growth in a commercially driven environment
Ability to lead structured performance conversations
Excellent communication and interpersonal skills with a consultative and strategic mindset
Ability to manage multiple accounts and projects in a fast-paced, performance-driven environment
Strong analytical and problem-solving skills
Tech-savvy and comfortable using CRM systems and productivity tools (e.g., Salesforce, GSuite, etc.)
Associate’s degree required
Bachelor’s degree preferred or equivalent relevant experience
Experience in eCommerce, marketplace platforms, or B2C sales is a plus
Remote roles are not eligible for U.S. visa sponsorship

Benefits

Comp & perks

Target bonus (as applicable)
Restricted stock units (as applicable)
Medical benefits
Financial benefits
Other benefits
401(k) eligibility
Paid time off (PTO)
Parental leave
Remote work arrangement