Live Support Specialist

eBay

eBay Live Customer Support Specialist supporting buyers and consignors during collectibles livestreams and auctions. Handling bidding, payments, order issues, auction-close coverage, and cross-team escalations for Goldin.

Posted 8/13/2026full-timeRemote • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $37,200 - $73,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving and effective communication in fast-paced environments. Proficient in managing multiple priorities while providing support for e-commerce and auction-related transactions.

Highest-signal resume keywords

Customer Service ExperienceE-Commerce KnowledgeProblem-Solving SkillsCommunication SkillsTechnical Issue Escalation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportAccount ManagementTransaction ProcessingOrder ManagementTechnical Issue Identification

Soft Skills

Critical ThinkingDe-Escalation SkillsProfessionalismCollaborationTime Management

Tools & Technologies

EBay LiveEBay Seller HubGenesysGoogle WorkspaceMicrosoft ExcelStripeSprout SocialJotform

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Live CommerceAuctionsCollectiblesPaymentsCustomer Satisfaction

About the role

Key responsibilities & impact

Serve as the primary Customer Support contact during eBay Live shows and related live-selling events
Monitor live-stream comments and chat and answer customer questions
Assist buyers with account access, bidding, purchases, payments, invoices, order status, and platform navigation
Identify and escalate technical issues, transaction concerns, inappropriate activity, and customer-impacting problems
Coordinate with Production, Logistics, Operations, and other internal teams
Document recurring customer questions, technical issues, and feedback
Provide support to buyers and consignors through phone, email, chat, and other channels
Assist with Goldin account access, site navigation, bidding, bid limits, checkout, billing, invoices, payments, returns, refunds, and order concerns
Handle customer issues from initial contact through resolution and escalate complex or high-risk matters
Support post-sale transactions, payment follow-up, and coordination with Finance, Collections, Logistics, and Operations
Serve as the designated Customer Support auction closer during the 2:30 p.m.–11:00 p.m. shift and remain available until auction close when required
Prioritize time-sensitive concerns affecting auction participation
Monitor active auctions and communicate urgent issues to leadership, Product, Technology, or Operations
Maintain accurate records of customer interactions and outcomes
Share recurring concerns and operational trends with leadership
Meet expectations for quality, productivity, customer satisfaction, response times, attendance, and schedule adherence

Requirements

What you’ll need

High school diploma or equivalent required
Three or more years of customer service experience
Experience preferably in e-commerce, live commerce, auctions, payments, or collectibles
Strong written and verbal communication skills
Ability to remain professional and make sound decisions in fast-paced customer-facing situations
Strong problem-solving, critical-thinking, and de-escalation skills
Ability to manage multiple conversations, systems, and priorities while maintaining accuracy
Strong ownership of customer issues and ability to work independently while collaborating across teams
Comfortable working on an Apple Mac and learning new technology and support platforms
Evening and weekend availability
Ability to remain beyond 11:00 p.m. when auction or live-event coverage requires it
Knowledge of the collectibles industry or interest in learning the hobby preferred
Experience with eBay Live, eBay Seller Hub, Genesys, Google Workspace, Microsoft Excel, Stripe, Sprout Social, Jotform, or similar platforms preferred
Remote roles are not eligible for U.S. visa sponsorship

Benefits

Comp & perks

Target bonus (as applicable)
Restricted stock units (as applicable)
Medical benefits
Financial benefits
Other benefits
401(k) eligibility
Paid time off (PTO)
Parental leave
Accommodation support for accessibility needs