Account Manager – Focus Category SMB

eBay

Account Manager driving sustainable GMV growth for SMB and high value sellers at eBay. Providing strategic business support and ensuring overall account success through relationship management and analysis.

Posted 4/29/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Drive sustainable GMV growth across a defined book of SMB and high value sellers
Act as commercially driven consultants combining data insight, product expertise, and structured business planning
Be the primary point of contact for a portfolio of B2C sellers, helping them achieve sustainable growth
Build strong relationships and provide strategic business support
Drive overall account success through consultative, client-facing role
Conduct structured monthly business reviews with every seller
Use data and performance insights to prioritize actions that deliver the highest commercial impact
Communicate the progress of business initiatives to internal and external partners
Support sellers via email, phone, and virtual meetings
Collaborate with internal partners to onboard new clients, solve challenges, and deliver a seamless seller experience
Stay up-to-date on eBay marketplace trends and advocate for clients’ needs

Requirements

What you’ll need

2–3+ years of experience in account management, client services, customer success, or a similar role
Demonstrated success delivering revenue growth in a commercially driven environment
Confident presenter able to lead structured performance conversations
Excellent communication and interpersonal skills with a consultative and strategic mindset
Proven ability to manage multiple accounts and projects in a fast-paced, performance-driven environment
Strong analytical and problem-solving skills with a passion for delivering measurable results
Tech-savvy and comfortable using CRM systems and productivity tools (e.g., Salesforce, GSuite, etc.)
Experience in eCommerce, marketplace platforms, or B2C sales is a plus

Benefits

Comp & perks

Full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave)
Target bonus
Restricted stock units as applicable

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementclient servicescustomer successrevenue growthanalytical skillsproblem-solving skillsperformance analysis

Soft Skills

communication skillsinterpersonal skillsconsultative mindsetstrategic mindsetpresentation skillsrelationship buildingproject management