eBay

Merchant Support Agent, French Speaking

eBay

full-time

Posted on:

Location Type: Remote

Location: Ireland

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Salary

💰 €41,600 per year

About the role

  • Deliver excellent experiences for top sellers via phone and email, acting as a single point of contact.
  • Resolve seller challenges by researching issues, identifying solutions, and ensuring timely follow-up.
  • Collaborate with peers to address complex issues, applying judgment when handling non-standard situations.
  • Coach sellers on marketplace policies to support the best possible outcomes.
  • Identify patterns in customer issues and recommend improvements to enhance the seller experience.
  • Maintain accurate records using internal systems while prioritising customer needs and acting as their advocate.

Requirements

  • Fluency in written and spoken English and French.
  • Must be based in the Republic of Ireland.
  • Experience in customer service, sales support, or upselling.
  • Strong problem-solving skills with the ability to adapt to different situations.
  • Clear and professional communication skills when working with customers and colleagues.
  • Ability to manage time effectively and work independently while collaborating with others.
  • A proactive, customer-focused approach with the ability to engage with a range of customer needs with willingness to travel to events in Ireland and internationally.
Benefits
  • 10% Language Differential
  • On-target Yearly Bonus Plan
  • 25 days annual leave
  • Educational Assistance
  • Healthcare Plan & Life Assurance
  • Pension Plan
  • Free on-site Gym
  • Sabbatical every 5 years
  • plus lots more!!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
problem-solvingcommunicationtime managementcollaborationcustomer-focusedadaptabilitycoachingresearchadvocacypattern identification