Customer Solutions Analyst
eBay
full-time
Posted on:
Location Type: Remote
Location: Florida • Texas • United States
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Salary
💰 $66,800 - $114,800 per year
About the role
- Complete assigned implementation tasks (configuration, training, installation, data conversion/manipulation, and customer discovery/interviews) within defined timelines.
- Lead discovery, requirements, solution design, configuration, testing, and launch of Nexpart B2B, eBay Link, Multi-Seller, Buy-Side & Sell-Side API integrations, and related initiatives.
- Coordinate cross-functional resources (Product, Engineering, Data, Support, Sales) and external partners to ensure successful delivery.
- Track work and achievements in company project management, CRM, and reporting systems.
- Perform analytical investigation of unique customer requirements and edge cases to determine viable solution paths.
- Analyze API traffic, logs, payloads, and error responses; triage and resolve integration issues; document root cause and preventive actions.
- Serve as the main point of contact during implementation and early lifecycle support; ensure smooth handoff to Support.
- Lead customer workshops and training; generate documentation, job aids, and playbooks for admins and end users.
- Provide proactive guidance for eCommerce deployment, eBay listing strategies, and API workflows based on Nexpart features.
- Build and maintain deep knowledge of WHI products and services.
- Maintain professional, courteous rapport and drive high customer satisfaction across implementations.
- Gather feedback and insights to influence product features, API enhancements, and implementation templates.
- Reuse standard configurations and templates to improve delivery speed and quality; follow SOP's for support and communications.
- Track project outcomes and adoption metrics; present progress and performance to team members.
Requirements
- Bachelor’s degree in Information Systems, Computer Science, Business, Supply Chain, or related field; equivalent experience considered.
- 3+ years in technical implementation, solutions consulting, business systems analysis, or eCommerce integrations.
- Hands-on experience with B2B eCommerce platforms, marketplace integrations (eBay), and API-based solutions.
- Automotive parts industry experience (e.g., Shop Service Writer, Parts Counter/Operations, Vehicle Mechanical Technician).
- Demonstrable understanding of REST APIs, JSON/XML, webhooks, authentication (OAuth, API keys), and integration patterns.
- Familiarity with data mapping with Microsoft Office or similar Google-based solutions.
- Proficient with tools such as Postman, Swagger/OpenAPI, log analysis, and ticketing/project management platforms (Jira, Confluence).
- Ability to translate business requirements into technical specifications and implementation plans.
- Strong problem-solving skills with a structured approach to investigation and root cause analysis.
- Understanding of B2B purchasing workflows; as well as eBay pricing strategies, tax/shipping rules, and order management.
- Good communication and customer management skills, with confidence leading customer calls and cross-functional meetings, and a disciplined approach to follow-up.
- Detail-oriented, organized, and capable of managing multiple projects concurrently.
- Customer-centric approach with a focus on outcomes and value realization.
- Bilingual/multilingual communication skills; Spanish and/or French preferred.
Benefits
- Medical benefits
- 401(k) eligibility
- Paid time off
- Flexible schedule
- Parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
API integrationsB2B eCommerceREST APIsJSONXMLdata mappingintegration patternsproblem-solvingcustomer discoverytechnical specifications
Soft Skills
communicationcustomer managementorganizational skillsdetail-orientedproblem-solvingleadershipcustomer-centric approachability to manage multiple projectsstructured investigationfollow-up