Senior Manager, Trust Strategy – Ops
eBay
full-time
Posted on:
Location Type: Hybrid
Location: San Jose • California • 🇺🇸 United States
Visit company websiteSalary
💰 $140,800 - $188,000 per year
Job Level
Senior
About the role
- Define eBay Live’s trust and policy strategy, harmonizing standards across community guidelines, buying and selling policies, and enforcement mechanisms
- Own vendor strategy and performance to drive effective, scalable moderation and policy enforcement across all Live surfaces
- Identify policy gaps, emerging risk vectors, and operational opportunities to enhance the safety and fairness of the Live ecosystem
- Lead the articulation of eBay Live’s evolving trust value proposition to both buyers and sellers
- Partner with Product Marketing to integrate trust messaging into go-to-market plans and product launches, and develop recurring customer-facing trust updates
- Drive alignment on how trust experiences are showcased across Live, ensuring they reinforce our mission to inspire confidence in every transaction
- Partner closely with senior business and product leaders to build and execute on the eBay Live trust roadmap
- Develop high-impact analyses and presentations to influence the trust strategy for eBay Live
- Regularly connect with sellers to capture feedback and insights and incorporate them into policies and processes
Requirements
- 7–10+ years of relevant experience in eCommerce, trust and safety, strategy and operations, management consulting, or a related field
- Ability to define long-term policy strategy while managing near-term execution
- Proven track record of owning business-critical workflows with high attention to detail, rigor, and accountability
- Strong analytical and problem-solving skills, with comfort working with data teams to size impact, measure outcomes, and inform decisions
- Exceptional communication skills with experience addressing senior leaders and influencing cross-functional partners
- Deep appreciation for seller needs and behaviors, with a strong belief in designing fair, transparent, and empowering policies
- High EQ and cross-functional fluency, with a collaborative approach and ability to navigate ambiguity
Benefits
- Medical, financial, and/or other benefits
- 401(k) eligibility
- Various paid time off benefits
- Parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
analytical skillsproblem-solving skillscommunication skillscollaborative approachhigh attention to detailrigoraccountabilitycross-functional fluencyempathy (high EQ)influencing skills