Operations

• Devote yourself to ensuring customer satisfaction
• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty
• Assist with answering customer inquiries and problems by routing customer to the appropriate contact and or department
• Provide timely, empathetic support to customers through our Zendesk software, handling incoming chats and emails with care and speaking with Caramel customers over the phone
• Build strong feedback loops between customers and internal teams to continually improve customer experiences
• Maintain and influence Standard Operating Procedures (SOPs) to ensure consistency and effectiveness and enhance our customer Knowledge Base/FAQ to proactively address common queries and reduce ticket volume
• Identify and promptly resolve customer issues, collaborating with cross-functional teams as needed to deliver exceptional service

Customer Ops Specialist

President – Integrator, Operations Leader

Deputy Director, Operations

Court Program Specialist II

Agent Title Operations

Director of Facilities – Operations