AR Collections Specialist
CYPFER
ERP
Global Collections Operations Administrator
eBay
full-time
Posted on:
Location: Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $58,700 - $84,400 per year
Job Level
Mid-LevelSenior
Tech Stack
SaltStack
About the role
- Lead end-to-end payment remittance operations, overseeing customer payments through to vendor distribution, account postings, and internal bank wires, while promptly identifying and resolving discrepancies.
- Troubleshoot and resolve sophisticated file issues—including parsing errors, mismatches, and formatting problems—mitigating risks that could impact payments or data integrity.
- Further vendor and partner relationships through effective onboarding, maintenance of process documentation, and regular reporting—building clarity, trust, and strong collaboration with internal business partners.
- Strengthen team and company compliance by maintaining and updating procedure manuals, conducting regular quality assurance reviews and quarterly internal audits, and driving remediation projects to address control gaps.
- Contribute to team resilience and development by supporting adjacent operational processes, providing back-up coverage, collaborating with remote/global groups, and participating in training content creation and knowledge sharing.
- What You Will Bring: Dedicated to working our Hybrid model with 3 days per week onsite at either our Austin, TX or our Salt Lake City Utah office.
Requirements
- 3+ years of experience in a production-based operations environment
- Hands-on experience in process-oriented operations, including troubleshooting file movement or automation errors.
- Ability to follow established procedures while also applying problem-solving and critical thinking to identify opportunities for process improvements in a fast-paced environment.
- Strong experience in process documentation, workflow design, and developing training manuals to support operational consistency.
- Flexibility to adjust work schedule as needed; periodic on-call/off-hours support may be required.
- Strong time management and prioritization skills, with proven track record to perform under pressure and consistently meet deadlines.
- Proficiency in Google Workspace (Sheets, Docs, Slides) and Microsoft Office Suite (Excel, Word, PowerPoint).
- Strong collaboration and communication skills across email, Slack, Zoom, with sensitivity to global and cultural differences.
- Familiarity with file processing basics (parsing, error handling, file uniformity) to support troubleshooting.
- Strong presentation skills, with experience delivering projects, data, findings, and recommendations to groups.
