eBay

Global Collections Operations Administrator

eBay

full-time

Posted on:

Origin:  • 🇺🇸 United States • Utah

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Salary

💰 $58,700 - $84,400 per year

Job Level

Mid-LevelSenior

Tech Stack

SaltStack

About the role

  • Lead end-to-end payment remittance operations, overseeing customer payments through to vendor distribution, account postings, and internal bank wires, while promptly identifying and resolving discrepancies.
  • Troubleshoot and resolve sophisticated file issues—including parsing errors, mismatches, and formatting problems—mitigating risks that could impact payments or data integrity.
  • Further vendor and partner relationships through effective onboarding, maintenance of process documentation, and regular reporting—building clarity, trust, and strong collaboration with internal business partners.
  • Strengthen team and company compliance by maintaining and updating procedure manuals, conducting regular quality assurance reviews and quarterly internal audits, and driving remediation projects to address control gaps.
  • Contribute to team resilience and development by supporting adjacent operational processes, providing back-up coverage, collaborating with remote/global groups, and participating in training content creation and knowledge sharing.
  • What You Will Bring: Dedicated to working our Hybrid model with 3 days per week onsite at either our Austin, TX or our Salt Lake City Utah office.

Requirements

  • 3+ years of experience in a production-based operations environment
  • Hands-on experience in process-oriented operations, including troubleshooting file movement or automation errors.
  • Ability to follow established procedures while also applying problem-solving and critical thinking to identify opportunities for process improvements in a fast-paced environment.
  • Strong experience in process documentation, workflow design, and developing training manuals to support operational consistency.
  • Flexibility to adjust work schedule as needed; periodic on-call/off-hours support may be required.
  • Strong time management and prioritization skills, with proven track record to perform under pressure and consistently meet deadlines.
  • Proficiency in Google Workspace (Sheets, Docs, Slides) and Microsoft Office Suite (Excel, Word, PowerPoint).
  • Strong collaboration and communication skills across email, Slack, Zoom, with sensitivity to global and cultural differences.
  • Familiarity with file processing basics (parsing, error handling, file uniformity) to support troubleshooting.
  • Strong presentation skills, with experience delivering projects, data, findings, and recommendations to groups.