Field Service Commercial Manager
Ebara Elliott Energy
full-time
Posted on:
Location Type: Office
Location: Abu Dhabi • 🇦🇪 United Arab Emirates
Visit company websiteJob Level
SeniorLead
About the role
- In close cooperation with the Regional Field Service staff as well as Regional Sales, manage all commercial aspect of the Regional Field Service business, including but not limited to RFQs, quotes, Purchase Orders, and post-delivery administrative, contractual and commercial aspects of field service projects and Long Term Service Agreements.
- Develop and maintain the relationship with external customers while managing the regional bookings and maintaining the targeted margin within the region.
- Manage the Contract Administration and Project Engineering teams through their respective Team Leaders, setting goals for performance and deadlines in compliance with the company’s regional plans and vision.
- Establish and organize workflow, ensuring that employees understand their duties or delegated tasks.
- Monitor employee productivity, providing constructive feedback and coaching to enhance performance.
- Provides inspirational leadership to obtain high morale and efficiency from the staff and representatives.
- Development and implementation of personnel training programs through utilization of internal and external programs cross-functional job assignments and customer visitations to improve the customer awareness and technical expertise of all commercial department personnel.
- Develop and implement commercial strategies to achieve sales targets and business objectives.
- Identify new business opportunities and cultivate relationships with key customers and partners.
- Coordinate upcoming customer turnaround schedules with outside sales.
- Oversee the complete regional divisional yearly spending.
- Share P&L responsibility, establishing the P&L plan and the FS costing structure with commercial finance and the divisional director.
- Develop robust upselling strategies.
- Handle all commercial aspects during project execution, ensuring continuous cost tracking against budget and initiating order amendment requests.
Requirements
- Must have engineering degree or relevant experience in turbomachinery industry
- Minimum 10-15 years of progressive experience in commercial management, contract administration, complex project management, or sales operations within the rotating equipment or industrial Field Service industry
- Minimum 5 years of direct managerial experience
- Field Service or Technical Service related management experience
- Good knowledge of project planning and contract development, external sales, strong communication skills and ability present detailed solutions, budgeting and costing and the ability to multi task and prioritize
- Able to develop alternate solutions and have strong persuasion skills to bring them to life
- The diverse customer base and multi-national work force raises a requirement for the post holder to be culturally aware, and able to modify behaviors appropriately in various management scenarios.
- Selling and negotiation skills.
- Must have an aptitude to interact and maintain a good working relationship with internal and external contacts and stakeholders.
- Fluent English is a must.
- Business development experience.
- Background in Sales and Operation.
- Must have strong financial understanding of company P&L.
- The post holder must be willing to travel internationally, occasionally to remote or high-risk/hostile countries, as required to support business needs.
Benefits
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
engineering degreecontract administrationproject managementsales operationsbudgetingcostingcommercial strategiesP&L managementturbomachineryrotating equipment
Soft skills
leadershipcommunicationpersuasionmulti-taskingprioritizationcultural awarenessrelationship managementcoachingfeedbackinspirational leadership