Mid-Level Software Production Engineer

EBANX

Mid-Level Software Production Engineer at EBANX, overseeing production reliability in APAC. Collaborating with teams in Brazil to ensure operational excellence and reliability for digital payments infrastructure.

Posted 5/21/2026full-timeSingapore • 🇸🇬 SingaporeMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSCloudDistributed SystemsRuby on Rails

About the role

Key responsibilities & impact

Own production reliability for the APAC region — monitoring systems, triaging alerts, coordinating incident response, and serving as one of the key engineering references for merchants and partners operating across Southeast Asia;
Investigate and troubleshoot complex production issues across the stack, including integrations with payment partners such as PSPs, acquirers, and local payment rails;
Support the onboarding, go-live, and stabilization of new payment integrations and market expansions in APAC — participating in new market and product launches from integration all the way to production readiness;
Implement hotfixes for critical production issues and conduct root cause analyses to identify systemic risks and prevent recurrence;
Improve observability coverage for APAC services — building and tuning dashboards, alerts, and runbooks using tools like Datadog and OpenSearch so issues are detected before they impact merchants;
Contribute to the operational foundations of the Singapore Engineering Hub: incident response playbooks, on-call processes, deployment standards, and ways of working;
Identify and mitigate systemic risks in production — through code reviews, post-mortems, and proactive reliability improvements — to reduce incident frequency and revenue impact;
Collaborate closely with EBANX's engineering teams in Brazil to ensure knowledge transfer, consistent practices, and alignment across time zones;

Requirements

What you’ll need

Hands-on experience in production engineering, DevOps, or site reliability engineering — you've owned services in production and know what it takes to keep them healthy.
Strong troubleshooting skills across distributed systems in high-availability, high-throughput environments — you can navigate complex incidents methodically and drive resolution end-to-end.
Solid experience with observability tooling — monitoring, alerting, log analysis, and tracing — with a mindset oriented toward operational excellence and reducing time to detect and resolve incidents.
Practical experience with cloud infrastructure (AWS preferred) and CI/CD-driven environments, contributing to deployment reliability and automation — and naturally reaching for AI tools to work smarter, whether speeding up code reviews, accelerating incident investigation, or building more intelligent alerting.

Benefits

Comp & perks

Performance Bonus: Annual bonus program based on company results.
Meal Allowance: Monthly allowance to support your meals.
EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
Language Classes: Language classes to support your personal and professional development.
Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance.
Well-being Program: Access to activities and resources that promote physical and mental health.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

production engineeringDevOpssite reliability engineeringtroubleshootingobservability toolingcloud infrastructureAWSCI/CDincident responseroot cause analysis

Soft Skills

collaborationproblem-solvingmethodical approachoperational excellencecommunication