Ebaka Games

Customer Support Agent

Ebaka Games

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Provide support to B2B clients during night shifts, ensuring timely and professional communication.
  • Handle and resolve incoming support tickets.
  • Analyze incidents and investigate reported issues.
  • Reproduce bugs based on reported cases to help identify root causes.
  • Escalate urgent requests and critical issues to the appropriate teams.
  • Work with internal documentation and maintain accurate information related to support processes.

Requirements

  • Experience in the industry will be considered a strong advantage.
  • Understanding of the fundamentals of B2B interactions and support processes.
  • English proficiency at B1 level or higher, fluent in Russian.
  • Experience working with Atlassian tools.
  • Ability to work with documentation, bug reports, and operational data.
Benefits
  • True work autonomy: freedom to experiment, test, fail, and scale what works.
  • Zero outdated rules: no “because we’ve always done it this way” mindset; we challenge norms every day.
  • Flexible full-time setup: core hours (11–16 CET) for collaboration, the rest of the day you organize your way, keeping your manager in the loop.
  • Day-off policy that respects real life: work should support life, not the other way around.
  • Culture of care: we look after people, not just projects or metrics.
  • Space to grow with the company: as we expand, so do your roles, skills, and responsibilities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
professional communicationproblem-solvinganalytical skillsattention to detail