Junior Customer Success Analyst – Expansion

EBAC

Customer Success Analyst delivering personalized assistance to EBAC students through sales and support interactions. Engaging actively with students and maintaining communication through CRM systems while achieving quality standards.

Posted 5/14/2026full-timeOsasco • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact

Conduct research to provide the most appropriate and personalized support and solutions for each student and request;
Make outbound and inbound contacts to resolve issues and to offer additional EBAC services, cross-sell/upsell opportunities, or a new course that suits the student's life stage and learning needs;
Use the CRM and log all information from each interaction with the student in the system;
Escalate or route inquiries to other departments when necessary;
Meet established service level agreements (SLAs);
Indirectly assist in creating processes and procedures, ensure adherence to them, and participate in quality monitoring;
Stay informed about courses and the school;
Achieve assigned targets;
Actively participate in department initiatives and other established plans;
Strive for excellence by achieving high scores in quality monitoring.

Requirements

What you’ll need

Previous experience in sales and/or commercial/customer service;
Comfortable with technology (system operation, Microsoft Office);
Strong verbal and written communication skills;
Teamwork;
Agility and adaptability;
Ability to meet deadlines and requirements;
Resilience;
Empathy;
Strong negotiation skills;

Benefits

Comp & perks

Employment type: CLT (Brazilian statutory employment contract)
Work model: Hybrid (1x per week in the office at the Osasco city center)
Working hours: Monday to Friday from 11:00 to 20:48 with 1 hour and 12 minutes for lunch.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strong verbal communicationstrong written communicationteamworkagilityadaptabilityability to meet deadlinesresilienceempathystrong negotiation skills