Business Technical System Analyst – Physician Services, Enterprise Contact Center

Easyservice Italia

full-time

Posted on:

Location Type: Remote

Location: Ohio • United States

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About the role

  • Plays a key role in strategizing, developing and implementing long-term best-practice solutions through technology
  • Provides business and IT system analysis to support complex business processes and IT systems
  • Acts as a liaison between the technical development team and stakeholders
  • Analyzes business and IT system processes and recommend best practice changes
  • Provides subject matter expertise in the business area(s)
  • Leads and/or participates in business discovery sessions, developing IT requirements
  • Works with clinical staff to optimize technology and service
  • Oversees and manages technology systems utilized within the organization
  • Provides after hours on call support for technologies managed by BSMH Physician Services

Requirements

  • Bachelor’s degree in IT, business, or related field (required)
  • Master’s degree in IT, business, or related field (preferred)
  • 3 years of experience in related Customer Relationship Management (CRM), contact center or healthcare environment information technology (required)
  • 5 years of experience in related CRM, contact center or healthcare environment information technology (preferred)
  • Experience in at least one of the following industries healthcare, virtual care, customer relationship management (CRM), contact/call center or SaaS (preferred)
  • Experience in at least one of the following IT systems Epic, Salesforce, Cisco & CTI or Systoc/PureOHS (preferred)
  • Business Analyst Certification (preferred)
Benefits
  • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
  • Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
  • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
  • Tuition assistance, professional development and continuing education support
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business analysisIT system analysisprocess optimizationrequirements developmentsubject matter expertise
Soft Skills
stakeholder communicationleadershipcollaborationproblem-solving
Certifications
Business Analyst Certification