Customer Enablement Manager
EasyLlama - HR & Compliance Training For Modern Teams
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, California, Colorado, Florida, Illinois, Louisiana, Massachusetts, Minnesota, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage and maintain Notion, LMS, and the customer knowledge base.
- Build onboarding/enablement programs for CS and Sales.
- Create and update technical documentation for internal and customer audiences.
- Develop enablement materials and workflows.
- Collaborate with teams to capture expertise and standardize information.
- Produce Academy content and maintain curriculum structure.
Requirements
- Skilled technical writer.
- Experienced in knowledge management.
- Proficient with Notion, LMS tools, and knowledge base platforms.
- Able to design enablement and onboarding programs.
- Comfortable in hands on execution.
- Experienced in SaaS or technical education environments.
Benefits
- Flexible, fully remote environment
- Competitive employer-sponsored health insurances
- 401(k) + company matching
- Professional development reimbursements
- Quarterly remote work stipend
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical writingknowledge managementenablement program designonboarding program design
Soft skills
collaborationexecution