Easygo

Account Manager

• Own the day-to-day relationship for an assigned portfolio of B2B operator accounts.
• Serve as the primary point of contact for your operators; responsive, informed, and proactive.
• Build strong working relationships with operator counterparts across commercial, marketing, and compliance functions.
• Maintain a deep understanding of each operator's business: their lobby, their players, their priorities, and their competitive position.
• Drive net revenue retention across your portfolio, tracking performance, identifying risks early, and acting before issues escalate.
• Identify and execute upsell opportunities: new titles, verticals, premium features, and exclusive content deals.
• Build and maintain account development plans for each operator, tracking milestones and commercial targets.
• Lead regular account reviews, presenting performance data, surfacing opportunities, and aligning on roadmap priorities.
• Coordinate promotional campaigns for your accounts: tournaments, bonus campaigns, featured placements, and seasonal activations.
• Drive timely game launches, ensuring operators have assets, documentation, and go-live support ahead of each release.
• Advise operators on how to position and merchandise Juice content effectively in their lobby.
• Track campaign performance and report results back to operators and internally.
• Support contract renewals and commercial amendments for your accounts, working with the Director and legal team as needed.
• Handle day-to-day commercial queries: fee structures, revenue share, MG tracking, and reporting.
• Ensure contractual commitments are met on both sides; tracking operator obligations and flagging gaps early.
• Be the first point of contact for operators with compliance questions related to our content.
• Flag regulatory changes relevant to your accounts and coordinate responses with product and compliance teams.
• Ensure operators have up-to-date documentation and compliance materials for the markets they operate in.