Easygenerator

Customer Success Manager

Easygenerator

full-time

Posted on:

Location Type: Remote

Location: Colombia

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About the role

  • Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.
  • Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.
  • Objectively assess account health scores and proactively take action to improve them to maximize customer retention.
  • Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.
  • Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.
  • Develop and execute strategic success plans tailored to each customer’s objectives and use cases, supporting retention and unlocking opportunities for account expansion and upsell
  • Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.

Requirements

  • A bachelor’s degree or higher.
  • You have at least 2 years of Customer Success (or (key) account management related) experience
  • Excellent communication skills. You have strong English language skills and can communicate in a clear, goal-oriented way that leaves no room for interpretation.
  • You can take the lead in a conversation, but you also know when it’s time to listen.
  • You have a passion for negotiating the best possible outcome for external and internal stakeholders.
  • Customer oriented. You know how to get to the question behind the question and you’re truly focused on helping your customer succeed.
  • A passion for HR tech is preferred. You’re up to date on the latest trends and developments in our discipline.
Benefits
  • Working in a fun & international environment surrounded by a dedicated team.
  • Being part of a fast-growing scale-up environment where you can make an impact from day 1
  • Career framework and growth coaching
  • Develop yourself in the direction you love most: due to our fast growth, many new opportunities are unfolding quickly
  • Remote working policy
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer satisfactionrelationship buildingcommunicationnegotiationcustomer orientationleadershipactive listeningstrategic planningproblem-solvingstakeholder management
Certifications
bachelor's degree