Customer Success Manager

Easygenerator

Customer Success Manager at Easygenerator managing customer accounts and relationships. Focusing on customer satisfaction and retention within the EdTech industry.

Posted 4/13/2026full-timeRemote • 🇨🇴 ColombiaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.
Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.
Objectively assess account health scores and proactively take action to improve them to maximize customer retention.
Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.
Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.
Develop and execute strategic success plans tailored to each customer’s objectives and use cases, supporting retention and unlocking opportunities for account expansion and upsell
Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.

Requirements

What you’ll need

A bachelor’s degree or higher.
You have at least 2 years of Customer Success (or (key) account management related) experience
Excellent communication skills. You have strong English language skills and can communicate in a clear, goal-oriented way that leaves no room for interpretation.
You can take the lead in a conversation, but you also know when it’s time to listen.
You have a passion for negotiating the best possible outcome for external and internal stakeholders.
Customer oriented. You know how to get to the question behind the question and you’re truly focused on helping your customer succeed.
A passion for HR tech is preferred. You’re up to date on the latest trends and developments in our discipline.

Benefits

Comp & perks

Working in a fun & international environment surrounded by a dedicated team.
Being part of a fast-growing scale-up environment where you can make an impact from day 1
Career framework and growth coaching
Develop yourself in the direction you love most: due to our fast growth, many new opportunities are unfolding quickly
Remote working policy

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer satisfactionrelationship buildingcommunicationnegotiationcustomer orientationleadershipactive listeningstrategic planningproblem-solvingstakeholder management

Certifications

bachelor's degree