Customer Advisor, Operations / Trade Show Customer Service

Easyfairs

Kundenberater im Bereich Operations für Fachmessen bei Easyfairs in Stuttgart, München, Bielefeld. Unterstützung der Aussteller/innen bei der Standgestaltung und Organisation der Messen.

Posted 6/20/2026full-timeStuttgart • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

You advise our exhibitors before and during the trade show and support them with booth planning
You maintain close contact with exhibitors by phone and email
You proactively develop suggestions to optimize exhibitors' presence
You assist exhibitors with add-on orders in our online shop (furniture, graphics, carpets, etc.)
For our trade shows you are regularly on site from setup to teardown, ensuring smooth operations
Using our internal software tools, you manage and update relevant data

Requirements

What you’ll need

Ideally you already have initial experience in customer service, for example in the hospitality industry
You are comfortable with direct customer contact, whether in person, by phone, by email or in online meetings
You have an affinity for customer service and support, always putting customer concerns first
You keep a cool head and work in a solution-oriented way even with challenging requests and stressful situations
You are proficient in MS Office and open to learning our internal digital tools
You speak fluent German and have a good command of English or French; additional languages are a plus
Travel to our trade shows in the DACHIT region is not a problem for you

Benefits

Comp & perks

Work-life balance through home office and remote working
Flexible working hours via a flexitime account that lets you organize your working hours yourself
An inspiring and collegial team where teamwork and enjoyment at work are highly valued
Time to recharge with 30 days of annual leave
Room for development: employee training is promoted through individual development measures and our Easyfairs Academy
Flat hierarchies and a culture of appreciative feedback allow you to contribute your own ideas
We promote health through our Wellpass cooperation, which gives you access to sports, fitness and wellness offers
We act for the future — we are committed to actively living ESG both internally and externally

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicesolution-orientedcommunicationproblem-solvingstress managementproactiveorganizational