Operations Executive

Easyfairs

Operations Executive managing logistics of exhibitor orders and queries for Easyfairs exhibitions. Collaborating with internal teams and providing high-class customer service.

Posted 5/9/2026full-timeTwickenham • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Coordinate and management of the exhibitor stand orders and assisting exhibitors with their pre-show orders to achieve revenue targets
Liaising with exhibitors to ensure all receive the highest level of customer service pre-show, onsite and post-show
Management and production of exhibitor manuals
Regular floorplan and exhibitor list audits
Running the organiser office onsite
Administrative support & form collation
Supporting the operations team pre show and onsite during the show seasons
Point of contact for exhibitor & their stand queries
Administrative tasks to include booking of accommodation and travel for show team
Developing a professional working relationship with internal teams and external contractors and liaising with them across all services

Requirements

What you’ll need

Previous work experience in the exhibition or events sector
High standards of communication via email and over the phone
Excellent organisation and time-management skills
Impeccable customer service and problem-solving skills
Ability to hit deadlines and work under pressure
Competence in Microsoft Office products including proficiency in Excel
Floorplan management and audits
Attention to detail and accuracy
Awareness of Health and Safety onsite
IOSH certification is desirable but not essential

Benefits

Comp & perks

🎂 Birthday Day off
🏡 Flexible working as well as hybrid working
👶 Enhanced family pay (maternity & paternity)
🚲 Cycle to work scheme
🚂 Interest free travel loans
📚 Free online academy to focus on professional development and upskilling
🧠 Specialist external performance coach services available to all employees
🤝 Employee assistance programme
👩‍⚕️ 24/7 access to our virtual GP service
🏆 Long service awards
💰 Pension as well as offering salary sacrifice
👪 Life cover
🔒 Group income protection
🍾 Fully stocked beer & wine fridge in the office
🎉 Regular company socials organised throughout the year

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

floorplan managementauditsadministrative supportform collationtime-managementcustomer serviceproblem-solvingattention to detailMicrosoft OfficeExcel

Soft Skills

communicationorganisationability to hit deadlineswork under pressureprofessional working relationship

Certifications

IOSH certification