easybill GmbH

Data Engineer

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Senior Data Engineer, BI Architect

Customer Support

• Du unterstützst unsere Kunden sowohl telefonisch als auch elektronisch bei Anwendungsfragen und technischen Problemen.
• In enger Zusammenarbeit mit unseren Kunden analysierst Du eingehende Fehlermeldungen.
• Du qualifizierst die Probleme, findest Erstlösungen und dokumentierst diese präzise in unserem Ticketsystem (Zendesk).
• Du bist für die Analyse, Priorisierung und Klassifizierung der eingehenden Fehlermeldungen zuständig.
• Du legst neue Kundendaten an, pflegst diese und kümmerst Dich um die damit verbundene Korrespondenz.

Customer Support Manager

Customer Success Manager

• You are responsible for the successful onboarding phase of new customers.
• You maximize Customer Lifetime Value through proactive cross- and upselling.
• You contribute significantly to company growth by expanding the customer base and strengthening customer retention.
• Execute efficient and effective onboarding processes for new customers.
• Develop and deliver engaging training sessions and webinars.
• Analyze customer needs and proactively identify cross- and upselling opportunities.
• Persuasively present and sell add-on services and upgrades.
• Build and maintain close customer relationships.
• You are the primary point of contact for our customers and ensure first-class communication.