easybill GmbH

Customer Support

• Du unterstützst unsere Kunden sowohl telefonisch als auch elektronisch bei Anwendungsfragen und technischen Problemen.
• In enger Zusammenarbeit mit unseren Kunden analysierst Du eingehende Fehlermeldungen.
• Du qualifizierst die Probleme, findest Erstlösungen und dokumentierst diese präzise in unserem Ticketsystem (Zendesk).
• Du bist für die Analyse, Priorisierung und Klassifizierung der eingehenden Fehlermeldungen zuständig.
• Du legst neue Kundendaten an, pflegst diese und kümmerst Dich um die damit verbundene Korrespondenz.

Customer Support Manager

Customer Success Manager

• You are responsible for the successful onboarding phase of new customers.
• You maximize Customer Lifetime Value through proactive cross- and upselling.
• You contribute significantly to company growth by expanding the customer base and strengthening customer retention.
• Execute efficient and effective onboarding processes for new customers.
• Develop and deliver engaging training sessions and webinars.
• Analyze customer needs and proactively identify cross- and upselling opportunities.
• Persuasively present and sell add-on services and upgrades.
• Build and maintain close customer relationships.
• You are the primary point of contact for our customers and ensure first-class communication.

Frontend Engineer

• Entwicklung eines Designsystems sowie die Integration der Komponenten in die bestehenden Applikation.
• Enge Zusammenarbeit mit Designer*innen, Entwicklern in deinem Team und anderen Stakeholdern, um innovative Lösungen zu entwickeln und qualitativ hochwertige Implementierungen sicherzustellen
• Refactoring von bestehendem Code und Implementierung nach aktuellen Best Practices, um die Performance, Sicherheit und Wartbarkeit der Anwendung zu verbessern und ein Redesign zu ermöglichen

Freelance Senior Software Engineer – Frontend, React, Shadcn

DevOps Engineer

• Shared responsibility for system availability: You actively contribute to the availability, reliability, and efficiency of our complex system architecture, which consists of around 50 servers hosted at Hetzner.
• Maintenance and automation: You support the maintenance and automation of our existing infrastructure, which is built on technologies such as Ubuntu, MySQL Percona Cluster, MinIO, Elasticsearch, Redis, NGINX, HAProxy, TiDB, ClickHouse and Kubernetes. You contribute your ideas for optimization.
• Monitoring and analysis: You improve our monitoring strategies and perform comprehensive incident and root-cause analyses. Your goal is to ensure recurring issues are prevented and systems run optimally at all times.
• High availability: You are prepared, in exceptional cases, to get up at night to ensure our systems run smoothly. Your commitment to high availability is essential to us — you work to keep such situations as rare as possible.

Customer Support Manager

Customer Success Manager

Freelance Senior Software Engineer – Frontend, React, Shadcn

Senior Site Reliability Engineer, 100% Remote