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About the role
Key responsibilities & impact- Participate in regular Regional Branch Manager Meetings
- Work with all Easy Ice Departments on the exchange of information, ideas and communications between the various departments and the branches
- Assist in developing, implementing and improving systems and processes throughout the Company to lower costs, control quality of work and improve productivity, efficiency and profitability while maintaining the highest level of customer satisfaction
- Work with the General Manager and various departments to determine budgets and metrics
- Maintain, analyze and report metrics and other data
- Work with, guide and mentor the Branch Managers and their teams to bring out their best efforts and qualities, and to achieve the desired outcomes (metrics and budgets)
- Ensure employees can do their jobs at the highest level by supporting the Branch Managers’ efforts to provide them with the tools to do their jobs (computers, phones, vehicles, training, etc.) in a clean and healthy work environment
- Assure that Company policies, procedures and best practices are followed and are in line with the Easy Ice Operating System
- Provide regular and annual assessments of Branch Managers within their territory
- Travel to the Branches on regular basis to observe operations and work with the Branch Managers and their teams
- Perform such additional administrative or other duties as may be needed from time to time
- Maintain a clear understanding of regional logistics
- Work with Branch Managers to assure adequate coverage for when Branch Managers are out of the office (including handling necessary tasks/roles remotely or on if necessary)
Requirements
What you’ll need- Bachelor’s degree or relevant technical certifications or other transferable experiences
- Customer Service experience is required, previous service experience preferred
- Strong, effective, and professional communication skills, both verbal and written
- Ability to think outside the box and to listen to, and thoughtfully consider different points of view or opinions
- Team oriented mentality, while at the same time able to work independently
- Robust problem-solving abilities
- Detailed oriented
- Proficient in Microsoft applications and willing to learn new software programs and systems
- Ability to perform effectively in a fast-paced environment
- Ability to handle stress, prioritize tasks and resolve problems quickly
- Strong organizational and time management skills
- Desire and ability to continually learn in general, and more knowledge of the industries we serve and the services we offer
- Capability to pivot quickly when appropriate
Benefits
Comp & perks- Competitive pay
- Company Vehicle & Cell Phone
- Excellent Medical/Dental/Vision/Group Life
- 401k Company Match
- PTO and Holiday Pay
- Fitness Membership Reimbursement
- Hands on experience that promotes a growth-oriented culture
- Personal growth opportunities which encourages employees to “think outside the box”
- Challenging and meaningful work that fosters learning and development
- Fun fast-paced company culture and work environment
- Collaborative team environment to support and mentor each other
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisbudgetingmetrics reportingprocess improvementcustomer serviceproblem-solvingorganizational skillstime managementlogistics management
Soft Skills
communication skillsteam orientedindependent workattention to detailstress managementadaptabilitycritical thinkingmentoringcollaboration
Certifications
Bachelor's degreetechnical certifications