Easterseals MORC

Customer Service Representative

Easterseals MORC

full-time

Posted on:

Location Type: Hybrid

Location: Southfield • Missouri • United States

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About the role

  • Demonstrate ability to engage individuals served and the general public in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery
  • Provides individualized customer service at a high standard, professional level
  • Responsible for answering and triaging inbound calls and general emails
  • Assists individuals who have general questions, particular inquiries about Easterseals MORC programs and services, or are in need of community resources or referrals
  • Acts as an ambassador of Easterseals and builds the interest of individuals in the programs and services that we offer
  • Documents all call information according to ESM policy and procedures
  • Employee should expect to answer inbound calls and perform other work duties for the full duration of shift
  • Lunches and breaks are scheduled, and the shift is 8:30 AM-5:00 PM Monday-Friday

Requirements

  • High School Diploma or Equivalent
  • At least 2 years of clerical customer service experience; high volume call bank preferred
  • Skills: Detail Oriented, Enthusiastic, Team Player
  • Motivations: Self-Starter, Ability to Make an Impact
Benefits
  • Low-cost Dental/Health/Vision insurance
  • Dependent care reimbursement
  • Up to 5 days paid FMLA for maternity, paternity, foster care and adoption
  • Generous 401K retirement plan
  • Paid Leave Options Available
  • Up to $125 bonus for taking 5 days off in a row
  • 10 paid holidays and 3 floating holidays (Over 30 days total of paid time off)
  • Wellness Programs
  • PSLF (Public Service Loan Forgiveness) Employer
  • Bonuses and extra incentives to reward hard work & dedication
  • Mileage reimbursement in accordance with IRS rate
  • Free financial planning services through partnerships with the LoVasco Consulting Group, and SoFi
  • Student loan repayment options
  • Pet Insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Detail OrientedEnthusiasticTeam PlayerEmpatheticCustomer ServiceCommunicationEngagementProfessionalismSelf-StarterAbility to Make an Impact
Certifications
High School Diploma or Equivalent