Easterseals MORC

Customer Support

• Demonstrate ability to engage individuals served and the general public in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery
• Provides individualized customer service at a high standard, professional level
• Responsible for answering and triaging inbound calls and general emails
• Assists individuals who have general questions, particular inquiries about Easterseals MORC programs and services, or are in need of community resources or referrals
• Acts as an ambassador of Easterseals and builds the interest of individuals in the programs and services that we offer
• Documents all call information according to ESM policy and procedures
• Employee should expect to answer inbound calls and perform other work duties for the full duration of shift
• Lunches and breaks are scheduled, and the shift is 8:30 AM-5:00 PM Monday-Friday

Customer Service Representative