Operations Specialist II

Eastern Bank

Operations Specialist II overseeing complex loan operations functions with high accuracy. Responsible for operational integrity, issue resolution, and process improvement in a hybrid work environment

Posted 6/9/2026full-timeBrockton • Massachusetts • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Perform advanced loan servicing and transactional processing including payments, reversals, paydowns, payoffs, advances, and fee assessments
Process new loan bookings, modifications, renewals, extensions, and maintenance across portfolios
Execute escrow administration including tax and insurance disbursements and escrow analysis
Reconcile loan operational accounts and perform detailed reconciliation activities/recons
Investigate and resolve complex transaction issues and processing exceptions
Research and resolve GL variances, complaints, and operational discrepancies
Identify reconciliation breaks and resolve recon variances
Execute control testing, compliance testing, and quality control reviews
Ensure adherence to internal controls, SOPs, and regulatory requirements
Participate in audit activities and remediation efforts
Provide guidance to peers and assist with training
Support workflow coordination and production deadlines
Participate in process improvement initiatives and projects

Requirements

What you’ll need

High School Education, BS/BA or equivalent work experience
Strong understanding of loan products and processes
Ability to resolve complex operational issues
Knowledge of internal controls and compliance standards
Strong communication skills and attention to detail
Core banking system experience (bonus qualification)
Exposure to investor reporting or complex loan structures (bonus qualification)

Benefits

Comp & perks

medical, dental, vision, life and disability insurance
retirement
vacation
tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

loan servicingtransactional processingescrow administrationreconciliationcontrol testingcompliance testingquality controlloan productsinvestor reportingcomplex loan structures

Soft Skills

problem solvingcommunicationattention to detailguidancetrainingworkflow coordinationprocess improvement