Consumer Lending Loan Administrator

Eastern Bank

Consumer Lending Loan Administrator preparing departmental reports and assisting in administrative functions. Collaborating with Business Banking team and managing customer feedback processes.

Posted 5/19/2026full-timeWakefield • Massachusetts • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Prepare multiple daily, weekly, monthly and quarterly reports of departmental sales and service results.
Analyze reports for any trends/issues requiring further investigation and review output with Senior Vice President (SVP).
Assist the BB Team Leaders in a variety of administrative functions.
Help schedule team meetings, team calls, help with on-boarding and off-boarding BB colleagues, schedule customer events and assist with customized sales reporting.
Assist the SVP with preparation of internal communications and presentation decks used for internal presentations.
Represent the BB at multiple corporate events throughout the year in various capacities, assisting where needed.
Represent/assist the SVP of Business Banking and senior staff with various administrative duties such as managing calendars, arranging meetings, tours, and travel.
Responsible for keeping to department budget goals on supply, small computer, repair and event expenses.
Works with Accounts Payable/Accounting departments on disposition of all BB expense reports, invoices.
Responsible for arranging multiple, large department employee events throughout the year.
Responsible for centralized vacation tracking for a group of approximately 35 employees.
Responsible for the successful administrative on-boarding of all new Business Banking colleagues.
Lead a presentation to each new hire class that provides information new staff members orientation on items such as vacation requests, payroll, facilities, etc.
Handle sensitive, complex customer issues and information.
Act as a first line of contact for significantly complex customer issues that may rise from the at the branch level.
Respond to customer feedback/complaints/issues received each month from the Business Banking colleagues.
If appropriate, share positive feedback with Bank employee via a corporate Thank You note or On-the-Spot from the SVPs office.
Alert SVP to any issues, positive or negative, that require special attention.
Responsible for working with Technology to complete the internal paperwork/administration surrounding various user-rights assignments.
Responsible for the successful completion of the Annual Technology User Rights Audit.
Responsible for administration of the BB vendor contracts within Cobblestone vendor management tool.

Requirements

What you’ll need

Associates Degree or equivalent combination of training and experience and 4+ years of related job experience.
Strong customer service and interpersonal skills
Proficient written and verbal communications
Self-starter with strong organizational skills
Technically proficient, particularly with MS Word, Powerpoint, Excel, and Access.
Understanding of Business Banking terminologies, concepts, and technologies are a plus.
Experience in working in a regulated or audited environment is a plus.

Benefits

Comp & perks

comprehensive compensation plans
benefits program called Total Rewards includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

report preparationdata analysisadministrative functionscustomer event schedulingpresentation preparationbudget managementexpense report managementvacation trackinguser rights administrationvendor contract administration

Soft Skills

customer serviceinterpersonal skillswritten communicationverbal communicationorganizational skillsself-starterproblem-solvingteam collaborationattention to detailconfidentiality

Certifications

Associates Degree