IT Support Executive
East West Railway Company
full-time
Posted on:
Location Type: Hybrid
Location: Milton Keynes • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AzureCloudITSM
About the role
- Support the following: installation and configuration of hardware, software, operating systems and applications, IT for JML, remote and face-to-face assistance, infrastructure and cloud services operations and monitoring, developing best support standards, manage the service-desk platform, support access elevation.
- Follow best practice and ITSM process to ensure all correct validation and approvals are in place for any change requests.
- Support and resolve any faults with IT hardware while also liaising with third-party companies.
- Provide operational guidance to company users through issues via face to face or remote support or situations they might be struggling with, ensuring calm and open approach is used. Support the IT Support & Operations Manager in the management of EWR Co ICT infrastructure and cloud services to minimise downtime, optimise customer service and ensure compliance.
- Employ ‘best practice’ support standards.
- Provide support, including procedural documentation and relevant reports.
- Prioritise and manage many open cases at one time.
- Manage your time with around tasks or open cases you have open or tasks the IT Support & Operations Manager has given.
- Test and evaluate and report fixes’ before pushing out to all company users.
- Rapidly establish a good working relationship with users and partners.
- Liaise with third-party support teams to find solutions to severe or urgent cases.
- Take responsibility of your own and others’ health and safety by adopting and working to the EWR Co Health and Safety principles.
- Demonstrates a cost-conscious mindset, keeping tax payers’ money at the forefront of decisions.
- Shows a commitment to innovation by proactively seeking creative solutions to challenges and opportunities.
- Act as a role model for EWR Co’s vision and behaviours, working in ways that are aligned with EWR Co’s Ways of Working, as well as encouraging and supporting others to do so too.
Requirements
- A proven track record in IT Support of a medium scale organisation, and Service Desks.
- In-depth experience of supporting the O365/M365 and the overall Microsoft Stack include Azure.
- Excellent customer relationship and communication skills.
- Experience of holding roles in fast paced and complex environments desirable.
Benefits
- Competitive base salary
- Up to 12% employer’s pension contribution
- 36 days holiday a year (including bank holidays) + up to 2 days to buy
- Life assurance
- Employee Assistance Programme
- Access to a range of benefits on the Perkbox platform
- On-the-spot and annual awards
- Advanced learning and development programmes
- Great work-life balance and flexible working opportunities
- Enhanced family-friendly policies
- Exceptional IT tools
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supportservice desk managementhardware installationsoftware configurationoperating systems supportcloud services operationsfault resolutionprocedural documentationcase managementO365/M365 support
Soft skills
customer relationship skillscommunication skillstime managementproblem-solvinginterpersonal skillscalm approachinnovationcollaborationresponsibilityleadership