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Property Service Hub Officer
East Sussex County CouncilProperty Service Hub Officer managing queries and workflow for property services at East Sussex County Council. Opportunity to work in a hybrid model and develop in property expertise.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to effectively manage team workflows while maintaining clear communication with customers. Proficient in Microsoft Office applications, particularly Outlook, Word, and Excel, with a focus on problem-solving and organizational abilities.
Highest-signal resume keywords
Customer Service SkillsMicrosoft Office ProficiencyWorkload Planning and OrganizationProblem SolvingEffective Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Computer SkillsWork Request LoggingWork Allocation
Soft Skills
InitiativeInterpersonal Skills
Tools & Technologies
Microsoft OutlookMicrosoft WordMicrosoft Excel
Industry Keywords
Team WorkflowsMaintenance QueriesCustomer Communication
About the role
Key responsibilities & impact- Supports the administration of team workflows
- Liaises with contractors and customers to ensure maintenance queries are handled efficiently
- Accurately logs and allocates work requests to appropriate teams or contractors
- Keeps customers informed of progress
Requirements
What you’ll need- Customer service skills.
- Competent and accurate computer skills
- Ability to converse at ease with customers and provide advice in accurate spoken English
- Ability to work on own initiative and problem solve
- Working knowledge of Microsoft Office (in particular Outlook, Word and Excel).
- Ability to plan and organise a varied workload, on occasion working to short deadlines.
Benefits
Comp & perks- Hybrid working environment
- Vocational Training through Apprenticeships