East Coast Credit Union

General

• Responding to inquiries and delivering advice and solutions to existing and potential members via all virtual channels
• Managing digital and online inquiries; performing outbound calls and supporting sales and service initiatives as per established goals
• Recommending and processing product and service solutions within specified guidelines
• Identifying trends in service recovery incidents and recommending solutions
• Assisting the branch network in booking in-person and telephone appointments
• Championing understanding and providing support to members using all virtual and self-serve channels
• Capturing member feedback on virtual and digital services and providing recommendations on enhancements

Virtual Branch Specialist