Senior Manager, Customer Marketing
eAssist Dental Solutions
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $100,000 - $110,000 per year
Job Level
About the role
- Own Customer Expansion Outcomes
- Own the end-to-end expansion engine across the customer lifecycle
- Define and maintain customer segmentation and tiering models
- Design proactive counter-programs ahead of known churn-risk periods
- Own churn prevention strategy for a month-to-month customer base
- Own the end-to-end new customer welcome experience
- Build and scale customer referral programs that generate qualified, trackable pipeline
- Systematize the collection of customer reviews, testimonials, and case studies
- Define and operationalize reporting that ties customer marketing activity directly to revenue impact.
Requirements
- 7–10+ years in customer marketing, lifecycle marketing, retention, or expansion-focused roles
- Demonstrated ownership of expansion and retention outcomes in a recurring-revenue or services model
- Experience building referral and advocacy programs from the ground up
- Strong analytical skills and comfort working with imperfect or evolving data
- Ability to operate independently and influence cross-functional partners
- Clear, practical communicator with strong business judgment.
Benefits
- Remote Position. Travel typically less than 10%.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer segmentationchurn prevention strategycustomer referral programscustomer reviews collectionreporting and analytics
Soft Skills
analytical skillsindependent operationinfluence cross-functional partnersclear communicationbusiness judgment