eAssist Dental Solutions

Technical Product Manager

• Participate in standup meetings and engineering agile syncs
• Review and maintain Jira daily to ensure stories are accurate, prioritized, and actionable
• Document user journeys, workflows, and detailed requirements
• Write high-quality user stories and acceptance criteria
• Translate product requirements into clear, executable technical stories
• Answer day-to-day questions from developers and stakeholders
• Conduct discovery sessions with stakeholders to gather business needs, user pain points, and process gaps
• Validate assumptions, scope, and dependencies with guidance from Product or Engineering leadership
• Create and maintain clear documentation including: user stories and acceptance criteria, process flows and workflows, user journeys and use cases, wireframes and interaction flows, testing and validation documentation
• Support refinement and prioritization of the technical product backlog in partnership with Product Owners or Managers
• Define test scenarios and acceptance criteria aligned to documented requirements
• Act as a liaison between business stakeholders, users, and the technical team

Technical Product Owner I – Execution-Focused, CoPilot IV & Hub

Customer Success Manager

• Build, activate, and scale a national network of dental billing partners
• Engage with Henry Schein Field Sales Consultants and support collaborative initiatives
• Track and report partner activity and consultation production

Partner Success Manager

Consultant

• Serve as the direct point of contact for Henry Schein Dental Field Sales Consultants or our 4 brands customers delivering or needing assistance, both internal and external
• Track, guide, and support project milestones and deliverables for the Revenue Analysis engagement both externally and internally
• Collaborate seamlessly across all four company brands to align resources, best practices, and communications
• Provide proactive troubleshooting, escalation, and stakeholder liaison to drive project success
• Monitor project-related KPIs (e.g., delivery milestones, consultant satisfaction, issue resolution time) and report performance metrics to executive leadership
• Champion continuous improvement by compressing feedback loops and surfacing lessons learned

Partner Consultant

Marketing

• Own Customer Expansion Outcomes
• Own the end-to-end expansion engine across the customer lifecycle
• Define and maintain customer segmentation and tiering models
• Design proactive counter-programs ahead of known churn-risk periods
• Own churn prevention strategy for a month-to-month customer base
• Own the end-to-end new customer welcome experience
• Build and scale customer referral programs that generate qualified, trackable pipeline
• Systematize the collection of customer reviews, testimonials, and case studies
• Define and operationalize reporting that ties customer marketing activity directly to revenue impact.

Senior Manager, Customer Marketing

Business Development Rep

• Qualify inbound marketing leads to identify sales opportunities
• Respond to inbound inquiries (calls and online chat) from potential clients
• Conduct outbound calls to warm leads and new prospective accounts to educate, qualify, and generate interest in eAssist services
• Schedule appointments/consultations for Sales Executives to provide personalized consultations
• Maintain accurate records of leads and interactions in our CRM system
• Collaborate with the Sales team to achieve monthly and quarterly targets

Business Development Representative

General Counsel

• Draft, review, negotiate, and manage a high volume of commercial agreements
• Serve as the internal authority on contract structure, fallback positions, and risk tolerance
• Advise on and oversee compliance with applicable laws and regulations
• Collaborate with IT, security, and operations teams on incident response, vendor risk, and compliance programs
• Support resolution of contract disputes and client/vendor escalations

Technical Product Owner I – Execution-Focused, CoPilot IV & Hub

Partner Success Manager

Partner Consultant

Senior Manager, Customer Marketing

Business Development Representative

Corporate Counsel