Field Sales Manager
M-KOPA
Salary
💰 $50,000 per year
Job Level
Mid-LevelSenior
About the role
- Coordinate installations and service calls for clients who have purchased an EarthCam installation package
- Arrange site surveys, equipment installation, relocation, reactivation and removal
- Manage daily processes, events, work orders and assignments for field staff
- Create scopes of work for field teams and ensure adherence to policies
- Qualify contractors, oversee agreements and manage expectations
- Monitor work performance for continuous improvement
- Ensure safety protocols are always followed
- Define customers’ needs via on site surveys, ensuring delivery of appropriate services
- Select and assign proper tools, resources, lifts and safety equipment for each job
- Prepare detailed documentation to prepare the technician for each specific task
- Oversee technicians via image verification for each major task, to document quality and safety
- Check in proactively and report progress regularly for each job
- Provide on-call support for field service technicians
- Facilitate onsite issue resolution and direct processes to win customer satisfaction
- Provide approvals to release field service technicians from jobsites upon proven completion of tasks
- Coordinate with Technical Support and Client Services teams
- Create post-job reports and develop continuous improvement initiatives
Requirements
- A passionate and empathetic advocate for the customer experience
- Persuasive and confident with excellent negotiation skills
- Ability to work well under pressure in a fast paced environment
- Able to handle complex projects with many moving parts adhering to project deadlines
- A leader who can navigate and overcome challenges and inspire others to follow
- Unfazed by fast-moving environments and quickly changing work prioritization
- Team player with focus on producing high-quality work with industry-leading results
- Demonstrates leadership acumen that recognizes when to act with urgency
- Diligent, detail oriented and organized
- 5 years' project management experience
- Minimum 3 years' experience working with cross-functional teams
- College degree or equivalent experience
- Strong oral and written communication skills
- Proficient knowledge of Microsoft Word, PowerPoint, Excel
- Knowledge in construction preferred
