Customer Service Advisor

Eakin Healthcare

Customer Service Advisor delivering exceptional support for patients and customers at Eakin Healthcare. Processing orders and ensuring timely delivery while exceeding customer expectations.

Posted 7/26/2026full-timeCardiff • 🇬🇧 United KingdomJunior💰 £26,719 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional customer service skills with a focus on building positive relationships and exceeding customer expectations. Proficient in handling queries with sensitivity and accuracy while utilizing Microsoft Office tools to support operational efficiency.

Highest-signal resume keywords

Customer Service ExperienceExcellent Communication SkillsAttention to DetailRelationship BuildingHealthcare Sector Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Recording AccuracyOrder ProcessingTarget Exceeding InitiativeProduct Promotion

Soft Skills

Friendly PersonalityEmpathyCan-Do AttitudeProfessionalism

Tools & Technologies

Microsoft WordMicrosoft Excel

Industry Keywords

Healthcare SectorCustomer JourneyCompliance Regulations

About the role

Key responsibilities & impact

Play a key role in supporting the success of the business by delivering exceptional customer service
Consistently exceed customer expectations and ensure their needs are met safely, accurately, and in a timely manner
Ensure customer orders are processed accurately, efficiently, and in compliance with all relevant regulations
Monitor orders through to successful delivery, ensuring they are fulfilled within agreed timeframes and to the highest standards of customer service
Engage directly with individual patients, trade customers, and business partners across the UK, Ireland, and international markets
Build positive relationships and provide exceptional support throughout the customer journey

Requirements

What you’ll need

Previous experience working in Customer Service
Friendly personality with a “can-do” attitude
Easily builds rapport, demonstrates empathy and builds relationships
Ability to demonstrate excellent written, spoken and listening communications skills
The ability to handle queries professionally and efficiently with sensitivity
Attention to detail and accuracy in recording data
Experience of using own initiative to exceed targets
Knowledge of Microsoft packages, such as Word and Excel
Previous experience in the healthcare sector (Desirable)
Experience of promoting products and services to existing and potential customers (Desirable)

Benefits

Comp & perks

Blended Working
Bonus
25 days holiday plus bank holidays (rising to 28)
Option to buy holiday days
Wellbeing Programme
Health Cash Plan
Pension
Life Assurance
Enhanced Maternity/Paternity
Cycle to Work Scheme
Referral Scheme
Long Service Awards
Free Parking