Eagle Quest

Customer Retention Specialist

• Develop and implement marketing and recruitment plans
• Perform Quality Assurance audits on initial licensing documentation
• Conduct home evaluation visits of potential Foster Care providers
• Serve as the trainer by facilitating and conducting all required agency, state and county trainings for prospective and licensed foster parents as well as direct-care staff
• Act as liaison to Licensing Authorities by performing initial licensing and clearance practices and renewal for Eagle Quest staff and foster families while adhering to all pertinent standard operating procedures, rules, personnel policies and procedures of said Licensing Authorities; related accreditation and licensure standards; and federal, state, and local rules, statutes, regulations, and contractual terms.
• Conduct on-site home visits as required to assure compliance with licensure and safety standards; to complete Quality Assurance home visits; or to investigate alleged grievances, complaints, and reports of unsafe, harmful, or illegal child care
• Prepare written reports and investigation summaries; compile and submit weekly accountability reports; compile and submit an accounting of foster parent and client grievances and complaints to Legislative Counsel Bureau representative(s)
• Maintain accurate and up-to-date information about Eagle Quest homes and foster care policies and procedures, as well as keeping orderly and up-to-date employee/personnel files

Recruitment & Retention Specialist

Customer Support

• Facilitating service scheduling for providers within the home
• Facilitating Psycho-Social Rehabilitation (PSR), as well as self-care, social, and communication skills training and mentoring with clientele
• Responsible for providing a safe and secure environment and attending client's physical needs
• Coordinating recreational activities with adolescents in a residential program
• Responsible for documenting services provided for Medicaid reporting
• Assisting with client and appointment transportation in our company vehicle

Recruitment & Retention Specialist

Home Support Specialist – THRIVE Program