Call Centre Operator
Eagers Automotive Limited
full-time
Posted on:
Location Type: Office
Location: Fyshwick • Australia
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About the role
- Managing all incoming calls
- Meeting and greeting customers in a professional and warm manner
- Entering all service bookings in dealer management system
- Managing inbound online service bookings and inquiries
- Calling customers to confirm their scheduled services
- Calling customers to follow up and ensure positive experiences
- General administration duties
Requirements
- Extremely positive “can do” attitude
- Experience in a high performing customer service team
- Friendly and confident phone manner
- Strong written and verbal communication skills
- Ability to work well in a team environment
- Intermediate to advanced Microsoft Office skills
- High attention to detail
- Exceptional organization & customer service skills
- Motivated and enthusiastic
- Hold a full, current drivers licence
Benefits
- Amazing customer service
- Professional and warm customer interactions
- Teamwork environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft Officedealer management system
Soft Skills
positive attitudecustomer servicephone mannerwritten communicationverbal communicationteamworkattention to detailorganizationmotivationenthusiasm
Certifications
full current driver's licence