Senior IT Support Officer
Eagers Automotive Limited
full-time
Posted on:
Location Type: Office
Location: West Perth • 🇦🇺 Australia
Visit company websiteJob Level
Senior
Tech Stack
AzureServiceNow
About the role
- Provide Level 2–3 support to end users via phone, remote sessions, and in person
- Act as the escalation point for IT Support staff and guide them in best practice
- Manage Microsoft 365 accounts, onboarding/offboarding, and user audits
- Troubleshoot complex hardware, software, and networking issues
- Coordinate hardware procurement, inventory, and e-waste disposal
- Maintain and update IT documentation, knowledge base, and team processes
- Lead monthly training and simulation sessions for the IT Support team
- Collaborate with senior internal IT teams to resolve major incidents
Requirements
- 3+ years’ experience in IT support within a medium to large environment
- Strong knowledge of Windows, Entra AD, Microsoft 365 Admin Centre, Intune, and general hardware troubleshooting
- Experience with networking and enterprise phone systems (Mitel desirable)
- Familiarity with ticketing systems such as ServiceNow, ConnectWise, or Xurrent
- Experience with Azure (desirable)
- Certificate III or higher in Information Technology (Bachelor’s degree desirable)
- ITIL v4 certification (highly desirable)
- Excellent customer service and problem-solving skills
- Current driver’s license and ability to travel occasionally as required
Benefits
- Competitive salary based on experience
- Access to employee discounts on vehicles, servicing, and insurance
- Opportunities for career growth and professional development within a national IT network
- Supportive and collaborative team environment
- Exposure to a broad range of technologies and enterprise-scale systems
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supportWindowsEntra ADMicrosoft 365 Admin CentreIntunehardware troubleshootingnetworkingenterprise phone systemsAzureticketing systems
Soft skills
customer serviceproblem-solvingleadershipcollaborationtraining
Certifications
Certificate III in Information TechnologyBachelor's degreeITIL v4 certification