Senior IT Support Officer
Eagers Automotive Limited
full-time
Posted on:
Location Type: Office
Location: Bowen Hills • 🇦🇺 Australia
Visit company websiteJob Level
Senior
Tech Stack
AzureServiceNow
About the role
- Provide Level 2–3 support to end users via phone, remote sessions, and in person.
- Act as the escalation point for IT Support staff and guide them in best practice.
- Manage Microsoft 365 accounts, onboarding/offboarding, and user audits.
- Troubleshoot complex hardware, software, and networking issues.
- Coordinate hardware procurement, inventory, and e-waste disposal.
- Maintain and update IT documentation, knowledge base, and team processes.
- Lead monthly training and simulation sessions for the IT Support team.
- Collaborate with senior internal IT teams to resolve major incidents.
Requirements
- 3+ years’ experience in IT support within a medium to large environment.
- Strong knowledge of Windows, Entra AD, Microsoft 365 Admin Centre, Intune, and general hardware troubleshooting.
- Experience with networking and enterprise phone systems (Mitel desirable).
- Familiarity with ticketing systems such as ServiceNow, ConnectWise, or Xurrent.
- Experience with Azure (desirable).
- Certificate III or higher in Information Technology (Bachelor’s degree desirable).
- ITIL v4 certification (highly desirable).
- Excellent customer service and problem-solving skills.
- Current driver’s license and ability to travel occasionally as required.
Benefits
- Competitive salary based on experience.
- Access to employee discounts on vehicles, servicing, and insurance.
- Opportunities for career growth and professional development within a national IT network.
- Supportive and collaborative team environment.
- Exposure to a broad range of technologies and enterprise-scale systems.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supportWindowsEntra ADMicrosoft 365 Admin CentreIntunehardware troubleshootingnetworkingenterprise phone systemsAzureticketing systems
Soft skills
customer serviceproblem-solvingleadershipcollaborationtraining
Certifications
Certificate III in Information TechnologyITIL v4 certification