EAC Product Development Solutions

VP of Customer Success

EAC Product Development Solutions

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $150,000 per year

Job Level

Lead

Tech Stack

CloudIoT

About the role

  • Strategic Leadership: Serve as a key member of the PTC Business Unit executive team, contributing to strategic planning and execution across all service functions.
  • Define and refine our services portfolio to align with evolving market needs and customer demands.
  • Develop long-range plans for service delivery excellence, customer retention, and recurring revenue growth.
  • Resource allocation and accountability – ensure that the departmental budget is aligned with organizational goals and objectives.
  • Customer Success & Business Development: Oversee customer success initiatives and post-sales execution to ensure measurable outcomes and satisfaction.
  • Foster deep, trusted relationships with enterprise customers, enabling expansion and ability to create a customer experience reference.
  • Partner with sales leadership to shape go-to-market strategies and ensure seamless handoffs from pre-sales to delivery.
  • Service Operations & Execution: Own the full lifecycle of service delivery: project implementation, customer success, enablement, and support.
  • Build scalable processes and delivery frameworks that drive quality, margin, and velocity.
  • Implement and monitor KPIs across utilization, margin, delivery timelines, and customer satisfaction.
  • Work collaboratively and cross-functionally with other departments and leadership to ensure alignment and efficiency in serving clients.
  • Advocate and promote a positive work environment.
  • Team Development & Culture: Lead, mentor, and grow a high-performing team of service managers, project leaders, solution architects, and implementation specialists.
  • Establish a culture of accountability, innovation, and continuous improvement across the delivery organization.
  • Champion professional development and career progression for all service personnel.
  • Provide leadership to support staff, including discipline, conducting interviews for potential new hires, establishing staffing structure, and providing mentorship and resources to achieve company goals.
  • Perform other duties as assigned, based on company needs.
  • Qualifications: An equivalent combination of education, training and experience will be considered.
  • What You Bring: 10+ years of progressive leadership experience managing teams within enterprise software services, (preferably with PLM, IoT, AR, and cloud/SaaS platforms) with proven success leading and developing teams, managing direct reports, and handling performance/disciplinary responsibilities.
  • MBA or equivalent experience preferred.

Requirements

  • 10+ years of progressive leadership experience managing teams within enterprise software services, (preferably with PLM, IoT, AR, and cloud/SaaS platforms) with proven success leading and developing teams, managing direct reports, and handling performance/disciplinary responsibilities.
  • Proven success managing P&L, building high-margin service offerings, and scaling delivery operations.
  • Strong financial and analytical acumen — able to model, forecast, and drive profitable growth.
  • Outstanding client-facing skills and the ability to influence stakeholders from the plant floor to the boardroom.
  • Background in both technical delivery and strategic business development.
  • Bachelor’s degree required (Business, Engineering, or related). MBA or equivalent experience preferred.