Financial Planning and Analysis

• Financial Accounting: You are responsible for the entire area of financial accounting.
• Accounts Receivable and Accounts Payable Management: You review, code and post day-to-day transactions and keep our accounts under constant review.
• Taxes & Compliance: You ensure our financial accounting complies with commercial and tax law requirements and submit tax filings on time.
• Financial Statement Preparation: You prepare and take responsibility for monthly, quarterly and annual financial statements in close coordination with our tax advisor.
• Controlling & Liquidity Management: You carry out forward-looking liquidity planning and introduce a budgeting process.
• Interface Role: You are the contact person for tax advisors and auditors and work closely with management.
• Processes & Tools: You take system ownership for existing tools and further develop digital workflows.

Finance & Controlling Manager – m/f/d

Customer Success Manager

• You operationally support our customers in day-to-day business and handle tickets and inquiries via phone, chat and email.
• You listen actively and use targeted follow-up questions to get to the root of customer issues.
• You develop targeted solutions using e2n.
• You analyze insights from tickets and process support and act as an interface between customers, product management and development.
• You collect feedback from NPS surveys and from your daily communication with customers.

Customer Success Manager, SaaS

Support Engineer

• You support the Development team in centralized 2nd-level support
• You independently handle tickets in our internal HelpDesk system
• You analyze technical issues in the 2nd-level area and actively contribute to finding solutions
• You regularly review log files and metrics of existing applications
• In Jira Service Management you ensure clear, structured and traceable communication

Finance & Controlling Manager – m/f/d

Customer Success Manager, SaaS

Working Student 2nd Level Technical Support