Care Guide Representative

E-Verify Program

Care Guide Representative at Allina Health serving as a central facilitator for patient care coordination. Collaborating with care teams to improve health outcomes and support patient-driven goals.

Posted 6/13/2026full-timeRemote • Minnesota • 🇺🇸 United StatesJunior💰 $25 - $34 per hourWebsite

About the role

Key responsibilities & impact

Collaborates with the care team serving as the central facilitator to patients
Develops and maintains a relationship with the patient and utilizes this relationship to further the patient's medical and non-medical goals
Applies critical thinking skills in order to uncover barriers, develops patient-driven goals, guides and coordinates care according to a care plan
Uses behavior change techniques to reinforce and support the plan
Partners with care team to improve quality of care and health outcomes for patients
Documents in the electronic medical record
Acts as the central facilitator to patients supported by the care team
Transitions and supports patient through all stages of care
Maintains and documents ongoing communications with patients and care team
Collects and maintains patient data and reports to facilitate care
Communicates with patients, families and providers to maintain coordination of care
Identifies and facilitates resolution to barriers
Assists patients in determining resources within system and the community
Develops patient-driven goals and support patients care
Engages family and/or friends to support care and goals
Supports medication and treatment adherence as needed
Uses electronic medical record and other electronic tools for data gathering and interpretation
Utilizes motivational interviewing techniques
Provides behavior change mentorship to other team members or care guides as needed

Requirements

What you’ll need

Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
0 to 2 years of experience in customer service, health care or community-based role
Valid Driver’s License required upon hire - MN and WI residents must obtain a valid driver’s license in their state of residence within 60 days of employment

Benefits

Comp & perks

Medical/Dental
PTO/Time Away
Retirement Savings Plans
Life Insurance
Short-term/Long-term Disability
Voluntary Benefits (vision, legal, critical illness)
Tuition Reimbursement or Continuing Medical Education as applicable
Student Loan Support
Benefits to navigate the Federal Public Service Loan Forgiveness Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

critical thinkingbehavior change techniquesmotivational interviewingdata gatheringcare coordinationpatient documentationgoal developmentpatient data managementtreatment adherence

Soft Skills

communicationcollaborationrelationship buildingproblem-solvingmentorshipsupportive careorganizational skillspatient advocacy

Certifications

valid driver's license