Senior Business Analyst, Member Payments

E-Verify Program

Senior Business Analyst facilitating complex research and analysis for member payment operations at Blue Cross NC. Collaborating with technical partners to enhance business processes and technology solutions.

Posted 6/4/2026full-timeDurham • North Carolina • 🇺🇸 United StatesSenior💰 $81,068 - $129,708 per yearWebsite

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Elicit, analyze, document and manage requirements for changes to business processes, policies, information, and information systems for larger and/or more complex business problems
Develop and elicit requirements for departmental and corporate projects that are more complex in nature as requested by internal/external customers; prepare business and functional requirements
Ensure creation of and adherence to requirements approach and management plan in alignment with an overall project plan
Collaborate with project teams to adhere to solution scope and create and maintain requirements traceability
Support business readiness activities including the communication plan to support changes to technology, processes and people
Develop new procedures, specifications for systems changes or other solution recommendations for more complex product and/or process changes
Work with cross-functional management and staff to implement changes
Identify the business process and organizational impact of solutions; conduct analysis of workflow process and designs, test and implement solutions
Ensure managed requirements change request process and documentation throughout project lifecycle
Create effective presentations for review by varied levels of leadership; thoroughly document all analysis assumptions, procedures and results in a manner appropriate for both senior executive and management review
Proactively identify areas of potential business risk, on projects both within and outside of control, make recommendations related to mitigation and escalate as necessary
Build and support strong business vendor relationships by documenting business issues, determining project needs, and supporting training as needed

Requirements

What you’ll need

Bachelor's degree or advanced degree (where required)
5+ years of experience in related field
In lieu of degree, 7+ years of experience in related field
Experience with digital payments, healthcare systems, or member-facing platforms (preferred qualification)
Background supporting vendor integrations and third-party solutions (preferred qualification)
Experience in Agile environments (Scrum, Kanban, SAFe) with Agile tools (e.g., Jira, Azure DevOps) (preferred qualification)
Ability to translate business needs into user stories, epics, and acceptance criteria (preferred qualification)
Strong collaboration with Product Owners and engineering teams to deliver incremental value (preferred qualification)
Experience facilitating stakeholder working sessions (preferred qualification)
Familiarity with APIs, integrations, and modern digital platforms (preferred qualification)
Experience supporting UAT, sprint testing, and business readiness activities (preferred qualification)
Demonstrated commitment to continuous improvement and Agile best practices (preferred qualification)
Experience working in large, cross-functional delivery environments (preferred qualification)

Benefits

Comp & perks

The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
Work-life balance, flexibility, and the autonomy to do great work
Medical, dental, and vision coverage along with numerous health and wellness programs
Parental leave and support plus adoption and surrogacy assistance
Career development programs and tuition reimbursement for continued education
401k match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

requirements analysisbusiness process managementfunctional requirementsrequirements traceabilityworkflow analysisAgile methodologiesuser storiesacceptance criteriavendor integrationUAT

Soft Skills

collaborationcommunicationproblem-solvingrisk managementpresentation skillsstakeholder facilitationcontinuous improvementcross-functional teamworkleadershipdocumentation