Client Service Advisor – Sales Delivery Expert

E-Verify Program

Customer Service Advisor managing client relationships for healthcare initiatives at Blue Cross NC. Engaging clients in service delivery and issue resolution across North Carolina with 25% travel.

Posted 6/3/2026full-timeNorth Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $55,370 - $88,592 per yearWebsite

About the role

Key responsibilities & impact

Responsible for a customer-facing, service relationship with clients, maintaining a high level of engagement around service delivery, issue resolution, and healthcare initiatives unique to clients
Intake, manage, track and resolve inquiries, issues, and escalations raised by client representatives, agents/consultants
Monitor channels for inquiry intake, documenting and managing client representative concerns
Arranges and facilitates all meetings to review the service plan and client specific issues
Reviews the status of the deliverables with the internal teams involved
Escalate high-priority or high-risk issues to Client Success Lead as needed
Develop relationships with clients to understand their goals, processes, procedures and systems to provide support for the relationship with Blue Cross NC
Provides plan/benefit administration support to client
Coordinates the required corrective action as identified via data and root cause analysis
Delivers client specific reporting, including reporting related to service issues and network disruption
Identifies opportunities to control segment and book of business administrative or medical expense

Requirements

What you’ll need

Bachelor's degree or advanced degree (where required)
3+ years of experience in related field
In lieu of degree, 5+ years of experience in related field
Must be able to obtain a North Carolina Health and Life Insurance license within the 60 days of employment in this position
Must possess and maintain a valid driver’s license

Benefits

Comp & perks

Medical, dental, and vision coverage along with numerous health and wellness programs
Parental leave and support plus adoption and surrogacy assistance
Career development programs and tuition reimbursement for continued education
401k match including an annual company contribution
Work-life balance, flexibility, and the autonomy to do great work

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicerelationship managementissue resolutioncommunicationproblem-solvingdata analysisreportingfacilitationcollaborationclient engagement

Certifications

North Carolina Health and Life Insurance license