Senior Program Manager, Medicare Engagement & Retention

E-Verify Program

. Develops project plans and recommendations in support of Departmental/Company objectives and leads implementation; tracks and reports on the status of the project .

Posted 4/23/2026full-timeDurham • North Carolina • 🇺🇸 United StatesSenior💰 $89,174 - $142,679 per yearWebsite

About the role

Key responsibilities & impact

Develops project plans and recommendations in support of Departmental/Company objectives and leads implementation; tracks and reports on the status of the project
Must ascertain, categorize and manage projects in relation to corporate priorities
Negotiates for resources to staff projects effectively with appropriate skill sets, aligning skills to the needs of the project
Delegates work as required and ensures a quality end product through close customer contact and assesses customer/client satisfaction through direct feedback/evaluation
Coordinates development and implementation of policies and procedures as well as development of compliance measurements
Controls and monitors project effectiveness; updates project plans as necessary
Ensures compliance with necessary audit requirements
Represents BCBSNC in meetings with external parties including consultants, vendors, and others and may include service delivery management of vendors
Assists with analysis and development of business processes to ensure quality, cost effectiveness, timeliness of customer service, and regulatory requirements and mandates are met
Develops escalation process to channel issues and concerns to appropriate parties
Evaluates project risks, developing contingency plans and responding to change in risk as the project progresses
Develops effective business process improvement initiatives and communication plans
Performs analytic functions and coaches others in analytical production, technical and other areas
Proposes a variety of solutions to business issues/problems utilizing appropriate analysis tools (i.e. Cost/Benefit Analysis, Flowcharting, etc.)
Documents and presents project management results through the development of criteria, issue analysis papers and reports; ensures that projects established objectives such as financial goals, where applicable and creates an evaluation plan to assess project performance in relation to stated goals
Develops and tracks budgets, operating plans and financial cost forecasts to support the objectives of the project
Provides indirect reports, if applicable, with well-defined expectations, ongoing feedback, coaching/mentoring and/or training

Requirements

What you’ll need

Bachelor’s degree or advanced degree (where required)
5+ years of experience in related field
In lieu of degree, 7+ years of experience in related field
Strong communication skills, written and verbal
Knowledge of event planning, working with vendors and contracting, detail-oriented work
Prior experience collaborating in a highly matrixed environment, interacting with internal and external partners
Program performance reporting to key stakeholders and C-Suite executives
MUST LIVE IN NORTH CAROLINA

Benefits

Comp & perks

Work-life balance, flexibility, and the autonomy to do great work
Medical, dental, and vision coverage along with numerous health and wellness programs
Parental leave and support plus adoption and surrogacy assistance
Career development programs and tuition reimbursement for continued education
401k match including an annual company contribution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementbudget trackingcost/benefit analysisflowchartingcompliance measurementsrisk evaluationbusiness process improvementanalytical functionsresource negotiationpolicy development

Soft Skills

strong communication skillscustomer satisfaction assessmentdelegationcoachingmentoringcollaborationdetail-orientedproblem-solvingfeedback provisionstakeholder engagement