E-Verify Program

Senior Strategic Advisor, Customer Experience

E-Verify Program

full-time

Posted on:

Location Type: Hybrid

Location: North Carolina • United States

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Salary

💰 $89,174 - $142,679 per year

Job Level

Senior

About the role

  • Develop and implement advanced strategies to enhance the Customer Experience Issue Management program
  • Conduct thorough analysis of customer experience issues, identifying root causes and recommending actionable solutions
  • Collaborate with various departments, including Risk, Compliance, Audit, and Business Partners
  • Establish and monitor key performance indicators (KPIs)
  • Engage with internal and external stakeholders
  • Perform cost-benefit analyses
  • Develop clear and concise communication plans
  • Lead and mentor junior team members

Requirements

  • Bachelor's degree or advanced degree (where required)
  • 5+ years of experience in a related field
  • In lieu of a degree, 7+ years of experience in a related field
  • Proven experience in a strategic advisory role, preferably within customer experience or issue management
  • Ability to analyze complex situations, make informed decisions, and identify innovative solutions to challenging problems
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Experience with performance metrics and data analysis tools
  • Ability to manage multiple projects and priorities in a fast-paced environment
  • Strong organizational skills and attention to detail
Benefits
  • Medical, dental, and vision coverage along with numerous health and wellness programs
  • Parental leave and support plus adoption and surrogacy assistance
  • Career development programs and tuition reimbursement for continued education
  • 401k match
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysiscost-benefit analysisperformance metricskey performance indicatorsstrategic advisoryissue managementcustomer experience analysisproblem-solving
Soft Skills
analytical skillscommunication skillsinterpersonal skillsorganizational skillsattention to detailleadershipmentoringcollaboration
Certifications
Bachelor's degreeadvanced degree