Exhibit strong functional/technical area knowledge of CareRadius configuration.
Encompass SQL script building expertise.
Provide advanced technical knowledge and support in system/application and procedural issues to the business and IT.
Use judgment and initiative to review, analyze and develop solutions and applicable business processes for business systems while identifying and quantifying the business impact of those solutions to ensure quality, cost effectiveness, timeliness and customer service, including the resolution of large, complex production system problems.
Provide systems analysis expertise and regularly considers the business implications of the application of technology to the current business environment.
Coordinate ongoing user support for ad hoc questions, inquiries, and service requests.
Ensure efficiency of reporting and data tools for supported business area use and for trend analysis.
Coordinate the development of system support processes with IT; coordinate daily to resolve production support issues, including application failures and user errors; document, track and report all system support activities.
Work collaboratively on projects and initiatives with the business and IT to test and implement long-term solutions by eliciting and documenting business requirements and preparing appropriate functional specifications while considering technical capabilities of the system/application and ensuring an integrated approach is used.
Act as Business Lead/Coordinator on large, complex departmental and/or some corporate projects/initiatives.
Facilitates project including intake, scheduling of projects, implementation, post-implementation support, and review and approve technical specifications.
Serve as point of contact for business testing activities and influence testing strategy to ensure testing will appropriately meet business requirements.
Analyze and verify results for accuracy, relevance and completeness. Provide impact assessments and make recommendations to the business owner regarding issues, risks, etc.
Train/coach others on appropriate testing protocol, execution and test plan creation.
Assist IT and help identify business area impacts for hardware and software upgrades, security changes, and architectural enhancements as needed.
Configure and maintain critical system tables and data elements across multiple system environments.
Analyze, develop and implement configuration changes to improve system performance and user efficiency.

Requirements

Bachelor's degree or advanced degree (where required)
5+ years of experience in related field
In lieu of degree, 7+ years of experience in related field

Benefits

Medical, dental, and vision coverage along with numerous health and wellness programs
Parental leave and support plus adoption and surrogacy assistance
Career development programs and tuition reimbursement for continued education
401k match including an annual company contribution
Work-life balance, flexibility, and the autonomy to do great work

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CareRadius configurationSQL script buildingsystems analysisreporting and data toolssystem support processestesting protocolconfiguration changesimpact assessmentsbusiness requirements documentationfunctional specifications

Soft Skills

judgmentinitiativecollaborationcoachingcommunicationproblem-solvingproject managementanalytical thinkingcustomer serviceleadership

Certifications

Bachelor's degreeadvanced degree