Customer Experience Representative
E-Verify Program
full-time
Posted on:
Location Type: Office
Location: Coon Rapids • Minnesota • United States
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Salary
💰 $21 - $28 per hour
About the role
- Perform basic scheduling and phone support with an emphasis on customer service to enhance the consumer experience
- Assist patients, clinical professionals and the general public with access to healthcare services
- Provides patient access to systemwide services
- Identifies need of customer by using active listen skills
- Assists patient, clinical professionals and the general public with access to health care services
- Performs scheduling and phone support with an emphasis on customer service to enhance the customer experience
- May assist customers with systemwide navigation
- May provide systemwide paging services
- Ensures data collection entries are accurate and complete
- Systemwide registration processes are consistently followed to ensure accuracy
- Utilizes various computer systems to perform scheduling and registration process including an electronic medical record
- May operate a multi-phone system
Requirements
- Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
- Associate's or Vocational degree preferred
- Experience in a health care setting
- Experience with Healthcare Scheduling
- Experience with Customer Service
Benefits
- Medical/Dental
- PTO/Time Away
- Retirement Savings Plans
- Life Insurance
- Short-term/Long-term Disability
- Voluntary Benefits (vision, legal, critical illness)
- Tuition Reimbursement or Continuing Medical Education as applicable
- Student Loan Support
- Benefits to navigate the Federal Public Service Loan Forgiveness Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
healthcare schedulingdata collectionregistration processeselectronic medical record
Soft Skills
customer serviceactive listening
Certifications
Associate's degreeVocational degree