Collections Representative
E-Verify Program
full-time
Posted on:
Location Type: Hybrid
Location: Brooklyn Center • Minnesota • United States
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Salary
💰 $22 - $30 per hour
About the role
- Initiating calls with patients to collect payments and settle accounts
- Following up on accounts, receiving and processing payments, updating incomplete and missing account information
- Collaborating with patients to create payment arrangements and counsel them on financial assistance programs
- Coordinating payment resolution on unpaid accounts
- Contacting patients to discuss and resolve outstanding balances
- Obtaining and processing payments
- Verifying payments and adjustments have been received and posted
- Maintaining and supporting customer accounts and inquiries
- Receiving and resolving calls from patients, insurance companies, attorneys, and departments
- Ensuring correct billing by addressing accounts with incomplete or missing information
Requirements
- Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
- 2 to 5 years of experience in a call center, medical, insurance, or collections
- High school diploma or GED
- Associate's or Vocational degree in business, healthcare, or related field
- 2 to 5 years of experience in Revenue Cycle Management
Benefits
- Medical/Dental
- PTO/Time Away
- Retirement Savings Plans
- Life Insurance
- Short-term/Long-term Disability
- Voluntary Benefits (vision, legal, critical illness)
- Tuition Reimbursement or Continuing Medical Education as applicable
- Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
payment processingaccount managementbillingfinancial assistance counselingrevenue cycle management
Soft Skills
communicationcollaborationproblem-solvingcustomer service