Customer Value Business Analyst – f/m/d

E.ON

full-time

Posted on:

Location Type: Hybrid

Location: Essen • Germany

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About the role

  • Work closely with regional markets: Partner with local CVM teams to align on priorities, interpret market dynamics, and contribute to initiatives that deliver measurable commercial and customer impact.
  • Support CVM development: Help further develop CVM capabilities by applying a holistic customer perspective and enabling market-wide personalization strategies.
  • Promote a value-driven mindset: Collaborate with teams to encourage customer-value–based decision making.
  • Optimize business processes: Assess and challenge existing regional processes, identify structural drivers of customer value, and analyze improvement opportunities using data-driven insights.
  • Track performance and impact: Support the development of key performance indicators (KPIs) that capture both commercial results and customer experience impact.
  • Accelerate best practices: Foster the exchange of learnings and proven approaches across regions to increase adoption and maximize impact through collaboration with relevant stakeholders.

Requirements

  • Proven experience: Strong track record as a Business or Data Analyst, or in a similar role—ideally within retail or multi-market environments. Able to connect data, identify trends, and derive actionable recommendations.
  • CVM experience: Expertise in Customer Value Management (CVM), loyalty, or retention strategies, with a focus on commercial impact and a strong understanding of data and modelling.
  • Strong communication skills: Excellent verbal and written communication, with the ability to explain complex topics to diverse stakeholder groups at all levels.
  • Collaborative mindset: Comfortable working with diverse teams and coordinating across cultural and organizational contexts.
  • Hands-on and pragmatic approach: A proactive problem-solver who is willing to dive in, get things done, and stay open to new trends.
  • Fluent English: Excellent written and spoken English is essential.
Benefits
  • High flexibility: Hybrid work model, flexible working hours, sabbatical or additional vacation options to support a healthy work–life balance.
  • Working from abroad: Up to 20 days working from within the European Economic Area.
  • Modern and agile work environment: Digital and ergonomic workplaces with breakout areas and spaces to be creative and productive.
  • Personal growth: Lifelong, independent learning supported through a wide range of training and development opportunities.
  • Family support services: Assistance in all life situations via partners for childcare, holiday care, nursing support, or everyday help.
  • On-site catering: A wide selection of fresh meals and drinks in our subsidized bistro and canteen.
  • Various health offerings: e.g., physiotherapy, in-house fitness club, flu vaccinations, mental health support.
  • Corporate benefits: Employee share program, pension scheme, employee discounts, several special insurance options (and more).
  • A central location: Excellent public transport links, free parking and charging points for electric vehicles.
  • Individual mobility: Private car and bike leasing.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysiscustomer value managementloyalty strategiesretention strategieskey performance indicatorsdata-driven insightsmarket analysistrend identificationactionable recommendations
Soft skills
strong communication skillscollaborative mindsetproblem-solvingproactive approachadaptability