E.ON Control Solutions Ltd

Senior Strategic Customer Success Manager

E.ON Control Solutions Ltd

full-time

Posted on:

Location Type: Hybrid

Location: Oklahoma City • Oklahoma • 🇺🇸 United States

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Salary

💰 $150,000 - $170,000 per year

Job Level

Senior

About the role

  • Stakeholder Communication & Coordination: Serve as the primary point of contact for customers, ensuring clear, transparent communication.
  • Collaborate cross-functionally with engineering, professional services, and products to ensure seamless execution of services.
  • Act as client advocate, escalating and resolving issues quickly.
  • Account Planning & Strategy: Develop and execute comprehensive account success plans for assigned enterprise clients, identifying opportunities for growth, renewal, and deeper solution adoption.
  • Conduct in-depth analysis of client business strategies, industry trends, and technology roadmaps to proactively identify new opportunities for Gloo platform solutions and managed services.
  • Identify and cultivate key stakeholders and decision-makers within existing accounts to strengthen relationships and expand influence.
  • Relationship Management & Client Advocacy: Build and maintain strong, long-lasting relationships with key contacts across all levels of the client organization, from technical teams to C-level executives.
  • Act as a trusted advisor and primary point of contact, ensuring client satisfaction and proactively addressing any concerns or issues.
  • Champion client needs internally, collaborating with relevant departments to ensure high service quality and successful solution adoption.
  • Expansion & Retention: Identify opportunities for upsell and cross-sell of additional Gloo platform features, services, and managed solutions within existing accounts.
  • Lead renewal efforts for existing contracts, ensuring high retention rates and favorable terms.
  • Present new solutions and value propositions tailored to the client's evolving needs and business objectives.
  • Solution Alignment & Value Realization: Collaborate with the customer success, professional services, and product teams to ensure clients are fully leveraging Gloo platform and managed service solutions to achieve their desired outcomes.
  • Prepare and deliver compelling presentations, proposals, and business reviews demonstrating the ongoing value and ROI of Gloo's solutions.
  • Assist in the development of responses to RFPs (Requests for Proposals) and RFQs (Requests for Quotation) for expansion opportunities.
  • Reporting & Business Reviews: Provide clients with regular updates on performance, new offerings, and strategic value delivered.
  • Conduct quarterly and annual business reviews with clients to reinforce ROI and surface growth opportunities.
  • Maintain accurate forecasts, account health metrics, and pipeline updates in CRM.
  • Contract Negotiation & Management: Lead and manage contract negotiations for renewals and new solution agreements within existing accounts.
  • Negotiate complex terms, pricing, and service level agreements to achieve mutually beneficial outcomes and meet revenue targets.
  • Ensure all contractual agreements align with legal and company guidelines.
  • Renewal and Upsell Pipeline Management & Reporting: Maintain an accurate and up-to-date account pipeline using CRM software (currently HubSpot). Regularly forecast renewals and expansion revenue, track key performance indicators (KPIs), and report on account health and growth activities.
  • Analyze account data to identify trends, areas for improvement, and opportunities for strategic engagement.
  • Cross-functional Collaboration: Work closely with the entire sales team, customer success, product, and technical teams to ensure seamless client experience and consistent messaging.
  • Collaborate with trust, legal, and rev ops to ensure smooth operations and long-term client satisfaction.
  • Provide market feedback and insights from existing clients to product development teams to help refine and evolve service offerings.
  • Continuous Learning & Industry Expertise: Stay current with industry trends, technological advancements, and competitive landscapes in SaaS, AI, and managed services relevant to existing clients.
  • Continuously enhance knowledge of the company's product portfolio and service capabilities.

Requirements

  • Bachelor's Degree in Business Administration, Marketing, Sales, Information Technology, or a related field
  • Master's Degree (MBA) preferred or relevant postgraduate qualifications
  • 5+ years of demonstrated success in an Account Management or senior Sales role within the SaaS and/or managed services industry, specifically with existing enterprise clients.
  • Proven track record of consistently exceeding revenue retention and expansion quotas.
  • Experience navigating complex client relationships, selling to C-level executives and diverse stakeholders in large enterprises.
  • Experience with account planning, forecasting, and driving customer success initiatives.
  • Proficiency in using CRM software (e.g., Salesforce, HubSpot) for account management, forecasting, and reporting.
  • Experience with a variety of software tools – we use, but are not limited to: Hubspot, Slack, Wrike, Asana, Google Suite, Lucid, Figma, MicroSoft Office Suite
  • Proven track record with and understanding of the faith-based enterprise non-profit sector is a plus.
  • Ability to travel 20-40% of the time
Benefits
  • Competitive compensation and discretionary performance bonus commensurate with experience
  • Flexible PTO policy and state-compliant sick leave to support your well-being
  • Medical, Dental, and Vision plans with up to 90% coverage for employees
  • Generous employer HSA contributions for HDHP elections
  • Employer-sponsored 401k program with a 2% employer match
  • Learning & Development stipend available after 6 months of employment
  • Paid Parental Leave
  • A dynamic, talented team, dedicated to changing the world and building an incredible business
  • Onsite and virtual social events to keep us connected in our hybrid work environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementcustomer successcontract negotiationforecastingupsellingcross-sellingdata analysispresentation skillsRFP responsepipeline management
Soft skills
stakeholder communicationrelationship managementclient advocacycollaborationproblem-solvingstrategic thinkingtrust buildingadaptabilitynegotiationleadership
Certifications
Bachelor's DegreeMaster's Degree (MBA)