Senior Manager, Infrastructure
E.L.F. BEAUTY
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
CloudJamfLinux
About the role
- oversee the global Helpdesk, employee productivity tools, endpoint management, and the maintenance and reliability of on-prem and cloud servers.
- lead a high-performing team responsible for modern workplace technologies, troubleshooting, escalations, asset lifecycle management, patching, uptime, and service delivery.
- define SLAs, KPIs, and service delivery standards that drive high satisfaction and operational consistency.
- build intake, triage, escalation, and incident-management processes that reduce friction and increase speed.
- partner cross-functionally to improve the digital employee experience—from onboarding to offboarding.
- manage upgrades, vulnerability remediation, lifecycle planning, and disaster-recovery readiness.
- enforce compliance, endpoint hygiene, access controls, and change management.
Requirements
- 7–10+ years in IT operations, service desk leadership, or infrastructure management.
- strong experience with M365 ecosystem, endpoint management tooling (Intune/Jamf), and identity systems.
- working knowledge of Windows/Linux servers, virtualization, networking basics, and cloud platforms.
- proven ability to implement processes, measure performance, and drive continuous improvement.
- excellent communication, empathy, and leadership skills—able to translate tech speak into business impact.
Benefits
- competitive pay and benefits
- bonus eligibility (200% of target over the last six fiscal years)
- equity
- flexible time off
- year-round half-day Fridays
- hybrid 3 day in office, 2 day at home work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT operationsservice desk leadershipinfrastructure managementendpoint managementWindows serversLinux serversvirtualizationnetworkingcloud platformsM365 ecosystem
Soft skills
communicationempathyleadershipprocess implementationperformance measurementcontinuous improvement