Manager

• Manage Merchandise and VAS programs for the Canada market.
• Assign, develop, and monitor program information with internal teams and the 3PL.
• Coordinate program timelines with the 3PL and ensure on-time execution.
• Prepare and distribute reporting for VAS readiness, completion, execution, cost, and residuals.
• Execute leadership and cross-functional requests related to product needs, VAS supplies, and other operational activities.
• Generate, distribute, and track all work orders and work instructions.
• Arrange inbound freight from domestic and international suppliers; maintain a receiving schedule aligned with 3PL staffing.
• Plan outbound shipments to Canadian customers by partnering with Order Management, warehouse operations, and transportation 3PLs.
• Root-cause customer on-time delivery penalties and implement corrective action plans to drive systemic improvements.
• Assist in the development and execution of operational strategies.
• Monitor daily operations to ensure efficiency, quality, and adherence to standards.
• Identify opportunities for process improvement, cost reduction, and workflow optimization.
• Foster collaboration between Warehouse Operations and key departments (Transportation, Order Management, Supply Chain).
• Ensure alignment with company goals, operational metrics, and service standards.
• Collect and analyze operational data to assess performance and identify trends.
• Prepare and present KPI reports and insights to senior management.
• Track and manage budgets, expenses, and resource utilization.
• Maintain high service levels and resolve operational issues that may impact customer satisfaction.
• Ensure compliance with quality standards and regulatory requirements.
• Lead and support cross-functional projects to enhance operational efficiency, managing timelines, resources, and deliverables.

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