DYWIDAG

IT Systems Administrator – APAC

DYWIDAG

full-time

Posted on:

Location Type: Hybrid

Location: Taipei • Taiwan

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Tech Stack

FirewallsSQL

About the role

  • Ensure that service requests and incidents are addressed in a timely manner, adhering to pre-defined SLA’s and prioritisation
  • Providing speedy turnaround on fix for fail issues raised via the service desk system escalating further within the team as and when required.
  • Maintain an up-to-date asset register for all IT equipment and services including service contracts, ensuring active directory (AD) hardware records are aligned for the allocated region / locations.
  • Maintain AD employee information, ensuring the directory remains up to date and in line with HR requirements.
  • Ensure leavers are process within a timely manner, following the current documented processes.
  • Ensure that defined procedures for setting up IT equipment and users are adhered to, in addition and identify process improvements on an ongoing basis.
  • Create and maintain documentation to provide information for IT incidents and services.
  • Review IT documents and procedures with the IT team to ensure documented information is current and accurate.
  • Maintain support and ensure security of servers/desktop and laptops.
  • Responsible for User-ID and account creation and maintenance (active directory).
  • Conduct research on network products, services, protocols and standards.
  • Administer hardware and software upgrades when required.
  • Assist with maintaining O365 environment including Teams and Licence allocation.
  • Maintain security solutions, including firewall, anti-virus and intrusion detection systems.
  • Daily maintenance of switches, routers, firewalls, servers and all other network equipment.
  • Maintain working relationships within the team and with our suppliers to ensure that all deployed services, are supported and maintained effectively and efficiently.
  • Ability to read, analyse, apply and improve technical procedures.
  • Ability to read and interpret documents such as procedure manuals, business periodicals, professional journals, operating and maintenance instructions, and safety rules.
  • Support corporate compliance standards to de risk any potential issues and minimise impact or potential degradation to business operations. Finance Audits, DPA Audits, GDPR, Security, Disaster Recovery.
  • Keep abreast of current technologies/innovations and identify where such technologies could be beneficial to improve company performance. Connect with industry at Forums, attend annual conferences.

Requirements

  • Good understanding of Service Desk processes and operations (ideally ManageEngine ServiceDeskPlus)
  • Understanding of general business practices, specifically within a constriction, service management or manufacturing environment.
  • International service delivery exposure with a high degree of customer and communication skills
  • Broad experience of software development/application management through the full systems lifecycle.
  • Strong analytical and problem-solving skills
  • Ability to resolve complex functional and technical issues on a daily basis.
  • Excellent customer focus and customer service skills
  • Experience of SQL-Server (multiple versions) and system development
  • Knowledge of the ITIL Service Management process
  • Experience of business analytical tools and processes
  • Ability to work to tight deadlines, tight scope but with a creative input
  • Ability to work as an effective team member.
  • Good oral and written communication skills.
  • Ability to effectively present information and respond to questions from users.
  • In depth knowledge of Microsoft products, prior experience in Server & Network Administration, experience with Backup & Recovery applications.
  • 2+ years in Technical/Network Support Experience is preferable.
  • Fluent in Chinese and English
  • University degree in computing.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Service Desk processesManageEngine ServiceDeskPlusSQL-ServerITIL Service ManagementServer AdministrationNetwork AdministrationBackup & Recovery applicationsO365Active DirectoryTechnical Support
Soft Skills
analytical skillsproblem-solving skillscustomer service skillscommunication skillsteamworkability to work under tight deadlinescreative inputability to present informationinterpersonal skillsability to read and interpret documents